TN
Tshepo N
1 reviews | Active since Aug 2011
29 Jun 2026, 12:48
BMW N13 timing toolkit does not work, libility on the customer.
Worst experience with the company
I have bought from them over the years from heavy duty equipment (engine lift, 1 to 3ton jacks, tools) to a simple multi meter. All the products worked and I enjoyed using them.
To my horror now, I bought a BMW N13 timing chain tool kit. It is a prescision tool for a BMW engine. I opened the engine 3 times thinking its something else, I bought new sprokects, vanos valves until I actually did a detailed RCA. I discovered it is the timing tool kit I bought from Adendorff. It locked the exhaust cam shaft but allowed play for the inlet cam shaft.
I took a video of it and tired to return the tool demonstrating its flaws. It clearly shows the flaw and they said "Sorry, we don't redund timing chain tools".
How disappointing!!! The liability lies with the customer. Why sell a product that you do not accept quality for?
I am deeply disappointed and don't think I will ever shop there.
Helpful (0)
Replies (3)0
Replies (3)
Adendorff Machinery Mart's replyOfficial
03 Aug 2026, 12:10Dear Tshepo,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about the frustration you've experienced. We appreciate that diagnosing an engine fault is both time-consuming and costly, particularly when you're relying on a precision timing tool to eliminate variables during the repair.
From your description, your concern is that the timing kit allowed movement on the inlet camshaft while locking the exhaust camshaft, and that you provided a video demonstrating what you believe to be a manufacturing defect. We understand why this would leave you disappointed if you felt your concerns were not fully considered.
Timing tools are precision instruments, and if there is a genuine defect, we want to investigate it thoroughly. We'd like the opportunity to have our technical team review both the tool and the video you recorded so that we can properly assess your concerns.
Please email your contact details, proof of purchase, and the video to ***, quoting this HelloPeter review. We'll arrange for the matter to be reviewed by our technical department and we'll contact you once the assessment has been completed.
We value the fact that you've supported Adendorff over the years, and we'd appreciate the opportunity to investigate this matter properly before either of us reaches a final conclusion.
Kind regards,
Customer Care
Adendorff Machinery Mart
Adendorff Machinery Mart
Adendorff Machinery Mart's reply03 Aug 2026, 12:10
Official
Dear Tshepo,
Thank you for taking the time to share your experience.
We're genuinely sorry to hear about the frustration you've experienced. We appreciate that diagnosing an engine fault is both time-consuming and costly, particularly when you're relying on a precision timing tool to eliminate variables during the repair.
From your description, your concern is that the timing kit allowed movement on the inlet camshaft while locking the exhaust camshaft, and that you provided a video demonstrating what you believe to be a manufacturing defect. We understand why this would leave you disappointed if you felt your concerns were not fully considered.
Timing tools are precision instruments, and if there is a genuine defect, we want to investigate it thoroughly. We'd like the opportunity to have our technical team review both the tool and the video you recorded so that we can properly assess your concerns.
Please email your contact details, proof of purchase, and the video to ***, quoting this HelloPeter review. We'll arrange for the matter to be reviewed by our technical department and we'll contact you once the assessment has been completed.
We value the fact that you've supported Adendorff over the years, and we'd appreciate the opportunity to investigate this matter properly before either of us reaches a final conclusion.
Kind regards,
Customer Care
Adendorff Machinery Mart
Adendorff Machinery Mart
TN
Tshepo N's updateReviewer Update
03 Aug 2026, 13:01You only respond after this long.
I left the tool at Addendorff Aeroton, where I bought it. No refund, no apology, nothing. Contact the Branch for the tool.
Hello Peter hides emails. Contact you head office as I gave them a call as well. They have my details.
I left the tool at Addendorff Aeroton, where I bought it. No refund, no apology, nothing. Contact the Branch for the tool.
Hello Peter hides emails. Contact you head office as I gave them a call as well. They have my details.
TN
Tshepo N's update03 Aug 2026, 13:01
Reviewer Update
You only respond after this long.
I left the tool at Addendorff Aeroton, where I bought it. No refund, no apology, nothing. Contact the Branch for the tool.
Hello Peter hides emails. Contact you head office as I gave them a call as well. They have my details.
I left the tool at Addendorff Aeroton, where I bought it. No refund, no apology, nothing. Contact the Branch for the tool.
Hello Peter hides emails. Contact you head office as I gave them a call as well. They have my details.
Adendorff Machinery Mart's replyOfficial
03 Aug 2026, 13:11Hi Tshepo,
Thank you, we will follow this up and revert back to you on how to proceed from here with regards to the refund and restoring the relationship. We apologize for the inconvenience caused to you with this product and will ensure our sales team received the necessary training.
Thank you, we will follow this up and revert back to you on how to proceed from here with regards to the refund and restoring the relationship. We apologize for the inconvenience caused to you with this product and will ensure our sales team received the necessary training.
Adendorff Machinery Mart's reply03 Aug 2026, 13:11
Official
Hi Tshepo,
Thank you, we will follow this up and revert back to you on how to proceed from here with regards to the refund and restoring the relationship. We apologize for the inconvenience caused to you with this product and will ensure our sales team received the necessary training.
Thank you, we will follow this up and revert back to you on how to proceed from here with regards to the refund and restoring the relationship. We apologize for the inconvenience caused to you with this product and will ensure our sales team received the necessary training.