Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ackermans is experiencing severe and widespread service breakdowns. Customers consistently report unpaid online refunds, missing parcels and account payments that are never allocated. Product Quality and Value (1.5) and Customer Service and Support (1.5) fare marginally better, lifted by praise for affordable baby ranges and a handful of named staff. Refunds, Returns and Consumer Rights (0.8) and Delivery, Fulfilment and Logistics (0.8) reflect processes many describe as adversarial and unresolved for months.
Top Strengths:
- •Customer Service & Support: Isolated bright spots exist where named staff such as Babes at Highflats, Makgabo at Nokem Park and Dumisile Nkosi at Secunda are celebrated for warmth and patience. These experiences are consistently described as exceptions rather than the norm across branches and the call centre.
TrustIndex
1.9
NPS Score
-81
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ackermans
What do customers say about Ackermans?
Based on recent customer reviews, Ackermans is experiencing severe and widespread service breakdowns. Customers consistently report unpaid online refunds, missing parcels and account payments that are never allocated. Product Quality and Value (1.5) and Customer Service and Support (1.5) fare marginally better, lifted by praise for affordable baby ranges and a handful of named staff. Refunds, Returns and Consumer Rights (0.8) and Delivery, Fulfilment and Logistics (0.8) reflect processes many describe as adversarial and unresolved for months.
What is Ackermans's biggest strength?
Ackermans's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Isolated bright spots exist where named staff such as Babes at Highflats, Makgabo at Nokem Park and Dumisile Nkosi at Secunda are celebrated for warmth and patience. These experiences are consistently described as exceptions rather than the norm across branches and the call centre.
What are the most common complaints about Ackermans?
The most common complaint about Ackermans, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. A recurring theme is payments that never reflect, interest added afterwards and credit bureau listings that customers dispute. Others describe cards replaced by strangers, funeral cover added without consent, and accounts blocked over failed telephonic security questions with no clear route to resolution.
Is Ackermans trustworthy?
Ackermans has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 559 reviews in the last 12 months. Hellopeter has tracked Ackermans across 5,877 total reviews. How is the TrustIndex calculated? →
Recent reviews (559)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Rude manager
Ackermans Steeledale Mall: My Daughter's Tablet Has Still Not Been Returned, and I Am Extremely Disappointed with the Service I am extremely disappointed with the service I have received from Ackermans at Steeledale Mall in Alberton regarding my daughter's Premio Echo tablet. I purchased the tablet on 23 May 2026 for R999. When it developed problems with the battery overheating and switching itself off, I returned it for repairs, expecting the matter to be handled professionally. When the tablet came back, the store manager claimed that I had been given a new tablet, including a new cover and other accessories. However, from what I received, it was the same tablet with the same cover, and it continued experiencing exactly the same problems. This meant that the issue had not been resolved, despite the claim that a replacement had been provided. I had to return the tablet again because the problem persisted. Instead of receiving proper assistance, I felt that the manager was upset with us for raising our concerns. I felt judged for complaining and that she was unwilling to assist us properly. What made the situation even worse was when I called the manager weeks later to follow up. She told me that she had forgotten to take the tablet in for repairs. I found this completely unacceptable. How can a customer hand in a device for repairs, only to be told weeks later that the manager forgot to send it in? We have also had to endure extremely long waiting times whenever we visit the store, whether we are collecting the tablet or returning it. There have been occasions when the store was practically empty, yet we still had to wait for hours to receive assistance. The lack of urgency and the way our concerns have been handled have made this entire experience frustrating and exhausting. To date, my daughter's tablet has still not been returned. I understand that repairs can take time, but I do not understand why a customer should be subjected to repeated delays, unresolved faults, poor communication and what I experienced as rude and unprofessional treatment. I am sharing my experience because I believe customers deserve to be treated with respect, and complaints should be handled fairly and responsibly. I purchased this tablet in good faith, and I should not have to keep chasing the store for a resolution. I want Ackermans Head Office to investigate the handling of this tablet, establish where it is and why it has still not been returned, investigate the store manager's conduct, and arrange a full refund of the R999 purchase price. I hope Ackermans takes this complaint seriously and provides a meaningful resolution rather than allowing this matter to continue dragging on. My desired outcome: A full refund of R999, a clear explanation of what happened to my tablet, and an investigation into the service and conduct I experienced at the Steeledale Mall branch.
1 reviews | Active since Oct 2026
Rude manager
Ackermans Steeledale Mall: My Daughter's Tablet Has Still Not Been Returned, and I Am Extremely Disappointed with the Service I am extremely disappointed with the service I have received from Ackermans at Steeledale Mall in Alberton regarding my daughter's Premio Echo tablet. I purchased the tablet on 23 May 2026 for R999. When it developed problems with the battery overheating and switching itself off, I returned it for repairs, expecting the matter to be handled professionally. When the tablet came back, the store manager claimed that I had been given a new tablet, including a new cover and other accessories. However, from what I received, it was the same tablet with the same cover, and it continued experiencing exactly the same problems. This meant that the issue had not been resolved, despite the claim that a replacement had been provided. I had to return the tablet again because the problem persisted. Instead of receiving proper assistance, I felt that the manager was upset with us for raising our concerns. I felt judged for complaining and that she was unwilling to assist us properly. What made the situation even worse was when I called the manager weeks later to follow up. She told me that she had forgotten to take the tablet in for repairs. I found this completely unacceptable. How can a customer hand in a device for repairs, only to be told weeks later that the manager forgot to send it in? We have also had to endure extremely long waiting times whenever we visit the store, whether we are collecting the tablet or returning it. There have been occasions when the store was practically empty, yet we still had to wait for hours to receive assistance. The lack of urgency and the way our concerns have been handled have made this entire experience frustrating and exhausting. To date, my daughter's tablet has still not been returned. I understand that repairs can take time, but I do not understand why a customer should be subjected to repeated delays, unresolved faults, poor communication and what I experienced as rude and unprofessional treatment. I am sharing my experience because I believe customers deserve to be treated with respect, and complaints should be handled fairly and responsibly. I purchased this tablet in good faith, and I should not have to keep chasing the store for a resolution. I want Ackermans Head Office to investigate the handling of this tablet, establish where it is and why it has still not been returned, investigate the store manager's conduct, and arrange a full refund of the R999 purchase price. I hope Ackermans takes this complaint seriously and provides a meaningful resolution rather than allowing this matter to continue dragging on. My desired outcome: A full refund of R999, a clear explanation of what happened to my tablet, and an investigation into the service and conduct I experienced at the Steeledale Mall branch.
1 reviews | Active since Feb 2011
This store has gone to the dogs!
On 15 October 2026, I was doing my grocery shopping at Southdale Shopping Centre so I quickly went into Ackerman's to buy some underwear. I was pushing a trolley; there was no one at the door so I went in and started shopping. There was only one cashier working and the queue was slow. As I was leaving the store, a middle-aged female staff member(dark in complexion) stopped me at the door and I paused to give her my till slip. She went through my underwear one by one and then continued to go through my groceries saying "we have to check everything". I was seriously disturbed by this because she did not sanitize her hands, Ackerman's does not sell food and she is not a trained security officer. I am disgusted by the service I got from this store and I will never buy from any Ackerman's again!
1 reviews | Active since Feb 2011
This store has gone to the dogs!
On 15 October 2026, I was doing my grocery shopping at Southdale Shopping Centre so I quickly went into Ackerman's to buy some underwear. I was pushing a trolley; there was no one at the door so I went in and started shopping. There was only one cashier working and the queue was slow. As I was leaving the store, a middle-aged female staff member(dark in complexion) stopped me at the door and I paused to give her my till slip. She went through my underwear one by one and then continued to go through my groceries saying "we have to check everything". I was seriously disturbed by this because she did not sanitize her hands, Ackerman's does not sell food and she is not a trained security officer. I am disgusted by the service I got from this store and I will never buy from any Ackerman's again!
1 reviews | Active since Oct 2026
Ackermed medical center
This is a review on Ackermed medical center and not the pharmacy, I am unable to find the ackermed medical center on the search tool. What an awful experience this evening. So extremely disappointed in what used to be our "go to" medical center. My nephew from kzn developed a sudden fever and is scheduled to travel tomorrow, so we decided to go through to the center proior to the travel. I called through to ensure that the center was open, which the operator confirmed it was until 21:30 Once my family arrived at the clinic at 20:40pm the doors was shut. We requested that they kindly open and attend to my nephew as we had called through. There were patients behind us that followed us into the practice. Thereafter we noticed that the patients behind us were being seen before us. When we asked why this was happening we were brushed off stating that these patients were follow up patients. Very deeply disturbed by the way we were treated tonight and need some way of this being investigated and action being taken as this was an emergency situation tonight and wouldn't want someone else to go through this in the future. Please investigate further using camera footage for further clarity. It will reveal all. This felt like racial ************** as only a selected racial group was attended to and we were totally ignored from the time we arrived.
1 reviews | Active since Oct 2026
Ackermed medical center
This is a review on Ackermed medical center and not the pharmacy, I am unable to find the ackermed medical center on the search tool. What an awful experience this evening. So extremely disappointed in what used to be our "go to" medical center. My nephew from kzn developed a sudden fever and is scheduled to travel tomorrow, so we decided to go through to the center proior to the travel. I called through to ensure that the center was open, which the operator confirmed it was until 21:30 Once my family arrived at the clinic at 20:40pm the doors was shut. We requested that they kindly open and attend to my nephew as we had called through. There were patients behind us that followed us into the practice. Thereafter we noticed that the patients behind us were being seen before us. When we asked why this was happening we were brushed off stating that these patients were follow up patients. Very deeply disturbed by the way we were treated tonight and need some way of this being investigated and action being taken as this was an emergency situation tonight and wouldn't want someone else to go through this in the future. Please investigate further using camera footage for further clarity. It will reveal all. This felt like racial ************** as only a selected racial group was attended to and we were totally ignored from the time we arrived.
1 reviews | Active since Jan 2024
Ackermans Yeoville Branch
I bought a phone at Ackermans yeoville branch in November 2025 ,it had a fault and I returned it to the shop.everytime I went back to go check what is happening with the phone I'd be sent from pillar to post till today I haven't recieved the phone and I refuse to pay for something I didn't even use for 7days and it was never returned to me but I keep getting calls to pay for the phone what exactly am I paying for since the phone was never returned to me and they say there's nothing they can do about it it's 11 months later there's no progress about the case of my phone
1 reviews | Active since Jan 2024
Ackermans Yeoville Branch
I bought a phone at Ackermans yeoville branch in November 2025 ,it had a fault and I returned it to the shop.everytime I went back to go check what is happening with the phone I'd be sent from pillar to post till today I haven't recieved the phone and I refuse to pay for something I didn't even use for 7days and it was never returned to me but I keep getting calls to pay for the phone what exactly am I paying for since the phone was never returned to me and they say there's nothing they can do about it it's 11 months later there's no progress about the case of my phone
1 reviews | Active since Feb 2022
Request for Intervention and Settlement of Medical Expenses Following Injury at Ackermans Centurion Mall
I am writing to formally lodge a complaint and request your intervention regarding an incident that occurred at the Ackermans store in Centurion Mall on 6 October 2026. On the day in question, I visited the store to purchase clothing and used the fitting rooms to try on some items. As I exited the fitting room, I tripped over a small steel step/platform located at the entrance/exit area and fell. Importantly, there was no warning sign, reflector, hazard marking, or any other indication drawing customers' attention to the presence of the step. As a result, it was not reasonably visible or identifiable as a potential hazard. As a result of the fall, I sustained injuries to my knee and ankle. My knee was bleeding, and I suffered several scratches and significant pain in my ankle. Store staff attended to me and suggested calling an ambulance. However, when I asked whether Ackermans would be responsible for the ambulance costs, I was informed that they were unsure. Concerned about incurring potentially significant medical expenses, I declined the ambulance and left the store. Unfortunately, my condition deteriorated shortly thereafter. Before I arrived home, I was experiencing severe pain and was struggling to walk and drive. I subsequently sought medical attention from a doctor, who, after examining me, referred me to Netcare Waterfall Hospital for further assessment and treatment. Following the incident, I contacted the Ackermans representative who assisted me in completing the incident report at the store and advised her that Ackermans should be responsible for my medical expenses, as the injuries were sustained on the store's premises. She advised me to send an email to Head Office, which I did. My email was acknowledged, and I was later informed that the matter had been allocated to a Regional Manager who would contact me. To date, I have not received any communication from the Regional Manager or any other representative regarding the matter. Given the injuries sustained, the medical treatment required, the expenses incurred, and the fact that the accident was caused by an unmarked step with no visible warning signage or reflective indicators, I find the lack of follow-up and communication concerning. I therefore request that Ackermans management urgently intervene, investigate the matter, and facilitate a resolution. I further request confirmation that Ackermans will assume responsibility for all reasonable medical expenses arising from the injuries sustained as a direct result of the fall at your store.
1 reviews | Active since Feb 2022
Request for Intervention and Settlement of Medical Expenses Following Injury at Ackermans Centurion Mall
I am writing to formally lodge a complaint and request your intervention regarding an incident that occurred at the Ackermans store in Centurion Mall on 6 October 2026. On the day in question, I visited the store to purchase clothing and used the fitting rooms to try on some items. As I exited the fitting room, I tripped over a small steel step/platform located at the entrance/exit area and fell. Importantly, there was no warning sign, reflector, hazard marking, or any other indication drawing customers' attention to the presence of the step. As a result, it was not reasonably visible or identifiable as a potential hazard. As a result of the fall, I sustained injuries to my knee and ankle. My knee was bleeding, and I suffered several scratches and significant pain in my ankle. Store staff attended to me and suggested calling an ambulance. However, when I asked whether Ackermans would be responsible for the ambulance costs, I was informed that they were unsure. Concerned about incurring potentially significant medical expenses, I declined the ambulance and left the store. Unfortunately, my condition deteriorated shortly thereafter. Before I arrived home, I was experiencing severe pain and was struggling to walk and drive. I subsequently sought medical attention from a doctor, who, after examining me, referred me to Netcare Waterfall Hospital for further assessment and treatment. Following the incident, I contacted the Ackermans representative who assisted me in completing the incident report at the store and advised her that Ackermans should be responsible for my medical expenses, as the injuries were sustained on the store's premises. She advised me to send an email to Head Office, which I did. My email was acknowledged, and I was later informed that the matter had been allocated to a Regional Manager who would contact me. To date, I have not received any communication from the Regional Manager or any other representative regarding the matter. Given the injuries sustained, the medical treatment required, the expenses incurred, and the fact that the accident was caused by an unmarked step with no visible warning signage or reflective indicators, I find the lack of follow-up and communication concerning. I therefore request that Ackermans management urgently intervene, investigate the matter, and facilitate a resolution. I further request confirmation that Ackermans will assume responsibility for all reasonable medical expenses arising from the injuries sustained as a direct result of the fall at your store.
1 reviews | Active since Feb 2026
Ackermans shifting blame to network providers for phones unassigned to network providers.
I bought a Redmi phone at Ackermans CASH in February 2026. The phone came with no SIM card and was not assigned to any network. I inserted my own MTN and Telkom sim cards. Unfortunately the phone was ****** on 30th June. I requested Ackermans via a friend's Facebook account to block the phone. I gave them information to validate that it is me. Ackermans says I should go to MTN, then blocked me on Facebook. Weeks past until I bought a new phone. I used it to complain to Ackermans and toldthem that MTN has nothing to do with the phone as I bought it at Ackermans and it wasn't assigned to any network. And they blocked me on Facebook when I reported the phone ******. They called to apologize but ended up aggravating the matter with insensitive and unprofessional words. We entered into back and forth emails which yielded nothing but anger and frustration on my side as they refused to explain why is MTN involved. Ackermans is still adamant that I should go to MTN to have the phone blocked, even though MTN had nothing to do with the phone. To a point where they wrote that they are closing my ticket, essentially a second block. I am now in the process of drafting legal papers to at the very least hurt them financially so they can wake up. They refuse to take responsibility for phones they sell on their own without a network provider. Then send us to providers who had nothing to do with the process.
1 reviews | Active since Feb 2026
Ackermans shifting blame to network providers for phones unassigned to network providers.
I bought a Redmi phone at Ackermans CASH in February 2026. The phone came with no SIM card and was not assigned to any network. I inserted my own MTN and Telkom sim cards. Unfortunately the phone was ****** on 30th June. I requested Ackermans via a friend's Facebook account to block the phone. I gave them information to validate that it is me. Ackermans says I should go to MTN, then blocked me on Facebook. Weeks past until I bought a new phone. I used it to complain to Ackermans and toldthem that MTN has nothing to do with the phone as I bought it at Ackermans and it wasn't assigned to any network. And they blocked me on Facebook when I reported the phone ******. They called to apologize but ended up aggravating the matter with insensitive and unprofessional words. We entered into back and forth emails which yielded nothing but anger and frustration on my side as they refused to explain why is MTN involved. Ackermans is still adamant that I should go to MTN to have the phone blocked, even though MTN had nothing to do with the phone. To a point where they wrote that they are closing my ticket, essentially a second block. I am now in the process of drafting legal papers to at the very least hurt them financially so they can wake up. They refuse to take responsibility for phones they sell on their own without a network provider. Then send us to providers who had nothing to do with the process.
1 reviews | Active since Nov 2023
Horrible
Logged a ********** claim with Ackerman's since 2024, sent emails as I was instructed by the division, my ***, affidavit everything that was needed I provided. I must say that tenacity group's service is horrible. Made follow ups every week as it was starting to affect my credit profile, and tried by all means to get the necessary help but nothing to this day. Its now 2yrs later my matter was left unresolved, sadly to only be called by debt collectors that I owe them.
1 reviews | Active since Nov 2023
Horrible
Logged a ********** claim with Ackerman's since 2024, sent emails as I was instructed by the division, my ***, affidavit everything that was needed I provided. I must say that tenacity group's service is horrible. Made follow ups every week as it was starting to affect my credit profile, and tried by all means to get the necessary help but nothing to this day. Its now 2yrs later my matter was left unresolved, sadly to only be called by debt collectors that I owe them.