Based on recent customer reviews, Ace Auto Scrapyard C C draws heavy criticism over its online parts ordering process across its Springs, Randburg and Brackenfell operations. Buyers describe paid orders that never arrive, tracking that never updates, incorrect or second-hand parts supplied for vehicles like Jetta, Civic and Mercedes models, and refunds delayed by shifting excuses, 20% deductions and courier costs. Unanswered calls, ignored emails and slow WhatsApp part queries compound the frustration. One shopper did praise accurate delivery timing and the online shop.
TrustIndex
2.2
NPS Score
-58
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ace Auto Scrapyard C C
What do customers say about Ace Auto Scrapyard C C?
Based on recent customer reviews, Ace Auto Scrapyard C C draws heavy criticism over its online parts ordering process across its Springs, Randburg and Brackenfell operations. Buyers describe paid orders that never arrive, tracking that never updates, incorrect or second-hand parts supplied for vehicles like Jetta, Civic and Mercedes models, and refunds delayed by shifting excuses, 20% deductions and courier costs. Unanswered calls, ignored emails and slow WhatsApp part queries compound the frustration. One shopper did praise accurate delivery timing and the online shop.
Is Ace Auto Scrapyard C C trustworthy?
Ace Auto Scrapyard C C has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Ace Auto Scrapyard C C across 87 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2025
People rather spend your money somewhere else . These people are worse than ******** ******s
I ordered a headlamp for a Hyundai Tucson 2019 from Chad Van Rooyen one of there salesman. I paid R*** for this used headlamp. The salesman sent me a picture of the headlamp and it looked exactly the same as the one that was damaged. I paid for the headlamp and arranged for the courier to collect. When the headlamp arrived I fitted it and it fitted the vehicle perfectly, however the plug on the vehicle didn't correspond to the plug on the headlamp. I sent it back the next day and its been a year now and Ace Auto and the salesman refuses to help me . After numerous emails they just ignore me. The salesman did admit to me in our WhatsApp chat that there are two different specifications of headlamps for this vehicle but he never mentioned it to me when he sold the light to me. He rather suggested that i cut the plug on the vehicle and modify it. No Auto electrician is prepared to to this as it will cause an error on the computer. At this stage im not sure what to do as I am In Kimberley and they in Capetown. These people should not exist and after all the negative reviews I realized that this is common business practice from Ace Auto. The sad thing is that they are taking people's money and they are getting away with it. Is there anyone that can give me advice on how to take this problem further
1 reviews | Active since Aug 2025
People rather spend your money somewhere else . These people are worse than ******** ******s
I ordered a headlamp for a Hyundai Tucson 2019 from Chad Van Rooyen one of there salesman. I paid R*** for this used headlamp. The salesman sent me a picture of the headlamp and it looked exactly the same as the one that was damaged. I paid for the headlamp and arranged for the courier to collect. When the headlamp arrived I fitted it and it fitted the vehicle perfectly, however the plug on the vehicle didn't correspond to the plug on the headlamp. I sent it back the next day and its been a year now and Ace Auto and the salesman refuses to help me . After numerous emails they just ignore me. The salesman did admit to me in our WhatsApp chat that there are two different specifications of headlamps for this vehicle but he never mentioned it to me when he sold the light to me. He rather suggested that i cut the plug on the vehicle and modify it. No Auto electrician is prepared to to this as it will cause an error on the computer. At this stage im not sure what to do as I am In Kimberley and they in Capetown. These people should not exist and after all the negative reviews I realized that this is common business practice from Ace Auto. The sad thing is that they are taking people's money and they are getting away with it. Is there anyone that can give me advice on how to take this problem further
1 reviews | Active since Oct 2022
Order 134311 Poor service from Linda, paid for parts that were not Delivered to me order
This was my first and last time of buying from them. Made online purchase using pay just now after they advertised Radiator Fan. After that no communication until I reached out to them. After many engagements Linda (Male) was arrogant and rude telling me I was told to add more money (R1800) on top of the R1600+ part radiator fan. He started saying words like "I am addressing you" ..."Listen to me" this happened after she inturrupted Lindo whom I think was a junior according to them. This Linda guy kept on using the "I will do this and that" I asked for his Manager and he said his name is Martin Porter and I can't talk to him he has no number. They refused to cancel order and informed me that the other parts were already dispatched in CAPE Town and if I return it 20% will be deducted. Value of alleged parts that were sent is close to R280 and they deducted R250 shipping parts I never received citing that it's their policy. This all happened after they asked to send bank details for refund that will be effected on the day I decide to return order . Why was I not told about all of this? I indicated to them I was no longer interested in a shorted order prior shipping
1 reviews | Active since Oct 2022
Order 134311 Poor service from Linda, paid for parts that were not Delivered to me order
This was my first and last time of buying from them. Made online purchase using pay just now after they advertised Radiator Fan. After that no communication until I reached out to them. After many engagements Linda (Male) was arrogant and rude telling me I was told to add more money (R1800) on top of the R1600+ part radiator fan. He started saying words like "I am addressing you" ..."Listen to me" this happened after she inturrupted Lindo whom I think was a junior according to them. This Linda guy kept on using the "I will do this and that" I asked for his Manager and he said his name is Martin Porter and I can't talk to him he has no number. They refused to cancel order and informed me that the other parts were already dispatched in CAPE Town and if I return it 20% will be deducted. Value of alleged parts that were sent is close to R280 and they deducted R250 shipping parts I never received citing that it's their policy. This all happened after they asked to send bank details for refund that will be effected on the day I decide to return order . Why was I not told about all of this? I indicated to them I was no longer interested in a shorted order prior shipping
1 reviews | Active since Aug 2026
WORST IN THE AUTOMOTIVE INDUSTRY
I placed an online order with Ace Auto on 26 July 2026 (Order Number: 131570). What followed has been nothing short of disgraceful. Weeks passed with absolutely no delivery, no communication, and no accountability. When I requested a refund, I was met with silence. Now, nearly three months later, I still have no product, no refund, and no explanation. This so‑called company operates like a **** outfit: they take your money, vanish into thin air, and ignore every attempt at contact. Their customer service is non‑existent, their integrity is questionable, and their business practices are outright dishonest. Ace Auto is a Mickey Mouse organisation masquerading as a legitimate business. Their conduct amounts to theft, and I am pursuing legal action. After three months of inconvenience, wasted time, and blatant disrespect, I expect not only a full refund but compensation for the ordeal. If you value your money, your time, and your sanity, avoid Ace Auto at all costs. They will not deliver, they will not refund, and they will not respond.
1 reviews | Active since Aug 2026
WORST IN THE AUTOMOTIVE INDUSTRY
I placed an online order with Ace Auto on 26 July 2026 (Order Number: 131570). What followed has been nothing short of disgraceful. Weeks passed with absolutely no delivery, no communication, and no accountability. When I requested a refund, I was met with silence. Now, nearly three months later, I still have no product, no refund, and no explanation. This so‑called company operates like a **** outfit: they take your money, vanish into thin air, and ignore every attempt at contact. Their customer service is non‑existent, their integrity is questionable, and their business practices are outright dishonest. Ace Auto is a Mickey Mouse organisation masquerading as a legitimate business. Their conduct amounts to theft, and I am pursuing legal action. After three months of inconvenience, wasted time, and blatant disrespect, I expect not only a full refund but compensation for the ordeal. If you value your money, your time, and your sanity, avoid Ace Auto at all costs. They will not deliver, they will not refund, and they will not respond.
1 reviews | Active since Jun 2024
Idiots at ACE
Have you heard anything so ridicules in your life? I am busy with a conversion and was looking for a air cleaner. The idiot at ace told me they have plenty air cleaner but his not allowed to show them to me and I am not allowed to go look at them. I asked him then how the hell am I supposed to know what they look like if you are not allowed to show me and I am not allowed to go look? Sorry sir rules are rules, he kept replying. So I told him to go "you know what yourself" I will go and support Springbok.
1 reviews | Active since Jun 2024
Idiots at ACE
Have you heard anything so ridicules in your life? I am busy with a conversion and was looking for a air cleaner. The idiot at ace told me they have plenty air cleaner but his not allowed to show them to me and I am not allowed to go look at them. I asked him then how the hell am I supposed to know what they look like if you are not allowed to show me and I am not allowed to go look? Sorry sir rules are rules, he kept replying. So I told him to go "you know what yourself" I will go and support Springbok.
1 reviews | Active since Mar 2018
Unfair business practices
Hello Peter, I am very disappointed in "some" of their service..I ordered aircondenser. On their online catalog in was NOT mentioned that the part is a secondhand, only upon delivery I discovered that it was secondhand. It was unfair business practice but they managed to rectify it and told me to resend it for refund. My 1st problem is that I had to pay to courier their wrong item and secondly they say they will deduct 20% for refund..I will not accept any refund from them if it doesn't include my courier fees (R350) and again I will not accept it if they deduct 20% from the return because it was not my fault that they conducted unfair business practice.. But instead I will involve my legal representative and lodge a case against them which however it can result in them paying for legal fees too. To add more, how stupid and irresponsible they were,sending such a sensitive item unboxed, imagine if it was damaged because of that, they were to blame who, the customer.I however boxed it (what they failed to do) and resend it to them. They received it. I am just waiting upon my full refund without 20% deduction and of course plus R350 to courier it back to them.. Order no(128632)
1 reviews | Active since Mar 2018
Unfair business practices
Hello Peter, I am very disappointed in "some" of their service..I ordered aircondenser. On their online catalog in was NOT mentioned that the part is a secondhand, only upon delivery I discovered that it was secondhand. It was unfair business practice but they managed to rectify it and told me to resend it for refund. My 1st problem is that I had to pay to courier their wrong item and secondly they say they will deduct 20% for refund..I will not accept any refund from them if it doesn't include my courier fees (R350) and again I will not accept it if they deduct 20% from the return because it was not my fault that they conducted unfair business practice.. But instead I will involve my legal representative and lodge a case against them which however it can result in them paying for legal fees too. To add more, how stupid and irresponsible they were,sending such a sensitive item unboxed, imagine if it was damaged because of that, they were to blame who, the customer.I however boxed it (what they failed to do) and resend it to them. They received it. I am just waiting upon my full refund without 20% deduction and of course plus R350 to courier it back to them.. Order no(128632)
1 reviews | Active since Jun 2026
Ace Auto s****yard I'd ************
They sold me the wrong parts. I bought lwft and right fenderliners for for a Jetta MK5 and I bought a left and right grill too. Specifically for an MK5. I get them and the stuff is incorrect. My mechanic couldn't fit any of them. I try to exchange or return them for the correct items but they refuse to take back the incorrect items they gave me. Everything unused and kept in the boot until it was time to get work done on my car. I am not happy with their service and ************ness.
1 reviews | Active since Jun 2026
Ace Auto s****yard I'd ************
They sold me the wrong parts. I bought lwft and right fenderliners for for a Jetta MK5 and I bought a left and right grill too. Specifically for an MK5. I get them and the stuff is incorrect. My mechanic couldn't fit any of them. I try to exchange or return them for the correct items but they refuse to take back the incorrect items they gave me. Everything unused and kept in the boot until it was time to get work done on my car. I am not happy with their service and ************ness.
1 reviews | Active since Jan 2026
Poorest service
In my online buying experience it is the worst I have ever seen. I made the purchase on the 27th of April 2026 and I called them 3 times to follow up but I am still awaiting. I have ordered the parts from a local supplier and got it in two days.
1 reviews | Active since Jan 2026
Poorest service
In my online buying experience it is the worst I have ever seen. I made the purchase on the 27th of April 2026 and I called them 3 times to follow up but I am still awaiting. I have ordered the parts from a local supplier and got it in two days.