Scores reflect the Overall AI Score for each category
Based on recent customer reviews, JSE Investor Services (PTY) Ltd is defined by an unusually strong front line call centre. Customers consistently name individual consultants such as Siphiwe Sibiloane, Petros Goeieman, Fikile Bhengu, Promise Madonsela, Prudence Mdluli and Dimakatso Moitshela, praising patience, product knowledge and assistance in home languages. A recurring theme, however, is back office delays around FICA verification, deceased estate transfers and outstanding dividend payments.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants are named repeatedly and described as patient, knowledgeable and willing to go the extra mile. Many customers highlight explanations in their mother tongue, calm handling of elderly clients and consultants taking full ownership of queries.
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 8m
TrustIndex
10
Perfect Score
Ranking
#1
in Investments & Wealth
Reply Time
3h 21m
NPS Score
80
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 14h 8m
Nov '25 - Oct '26
Frequently Asked Questions About JSE Investor Services (PTY) Ltd
What do customers say about JSE Investor Services (PTY) Ltd?
Based on recent customer reviews, JSE Investor Services (PTY) Ltd is defined by an unusually strong front line call centre. Customers consistently name individual consultants such as Siphiwe Sibiloane, Petros Goeieman, Fikile Bhengu, Promise Madonsela, Prudence Mdluli and Dimakatso Moitshela, praising patience, product knowledge and assistance in home languages. A recurring theme, however, is back office delays around FICA verification, deceased estate transfers and outstanding dividend payments.
What is JSE Investor Services (PTY) Ltd's biggest strength?
JSE Investor Services (PTY) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Consultants are named repeatedly and described as patient, knowledgeable and willing to go the extra mile. Many customers highlight explanations in their mother tongue, calm handling of elderly clients and consultants taking full ownership of queries.
What are the most common complaints about JSE Investor Services (PTY) Ltd?
The most common complaint about JSE Investor Services (PTY) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Straightforward sales and password resets are often same day, but FICA updates, detail changes and deceased estate transfers stall for weeks or months with repeated document requests and no visibility on status.
How does JSE Investor Services (PTY) Ltd compare to other Investments & Wealth companies?
JSE Investor Services (PTY) Ltd scores 4.1 out of 5 on Hellopeter's AI analysis of service quality in Investments & Wealth, compared to the Investments & Wealth industry average of 3.1. Their strongest theme is Consultant Quality (4.7); their weakest is Account Management (3.6). The top AI-rated Investments & Wealth business on Hellopeter is ASI Financial Services (4.4). How is the AI Score calculated? →
Is JSE Investor Services (PTY) Ltd trustworthy?
JSE Investor Services (PTY) Ltd has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,101 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 14 hours 8 min. Hellopeter has tracked JSE Investor Services (PTY) Ltd across 1,250 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,101)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
I like how they ask so many security questions, I am satisfied that no one will claim my shares o...
I like how they ask so many security questions, I am satisfied that no one will claim my shares on my behalf or without my knowledge
1 reviews | Active since Sept 2026
I like how they ask so many security questions, I am satisfied that no one will claim my shares o...
I like how they ask so many security questions, I am satisfied that no one will claim my shares on my behalf or without my knowledge
1 reviews | Active since Sept 2026
BAD Service
I registering on JSE Investor Services Investor Centre platform, Recieved and E-Mail to say To finalise the registration process, your account will need to be verified by our contact centre. I called the contact centre 3 times , was told i will recieve an e-mail with temp pin to access my account . Still waiting
1 reviews | Active since Sept 2026
BAD Service
I registering on JSE Investor Services Investor Centre platform, Recieved and E-Mail to say To finalise the registration process, your account will need to be verified by our contact centre. I called the contact centre 3 times , was told i will recieve an e-mail with temp pin to access my account . Still waiting
1 reviews | Active since Jan 2025
Bad service
We are a brokers office assisting a client with transfer of funds of her Late deceased husband. My office phoned on 01 September 2026 asking for a transfer form. She was told that it takes 24/48 hours to receive the related form. She phone again on 02 September, only to be told the form will be received. When she phoned on Friday 04 September the lady told her that it takes 24/48 WORKING hours! This is really unacceptable. This is now 07 September and still no form has been received.
1 reviews | Active since Jan 2025
Bad service
We are a brokers office assisting a client with transfer of funds of her Late deceased husband. My office phoned on 01 September 2026 asking for a transfer form. She was told that it takes 24/48 hours to receive the related form. She phone again on 02 September, only to be told the form will be received. When she phoned on Friday 04 September the lady told her that it takes 24/48 WORKING hours! This is really unacceptable. This is now 07 September and still no form has been received.
1 reviews | Active since Aug 2026
A Very Happy Customer.😊😊
A few minutes ago I had a most pleasant experience with consultant Promise Madonsela of JSE INVESTOR Services. She sorted out my query and handled my request speedily and with aplomb. I can't stop smiling. She's a star.👍👍
1 reviews | Active since Aug 2026
A Very Happy Customer.😊😊
A few minutes ago I had a most pleasant experience with consultant Promise Madonsela of JSE INVESTOR Services. She sorted out my query and handled my request speedily and with aplomb. I can't stop smiling. She's a star.👍👍
1 reviews | Active since Mar 2026
Frustrating Delays and Poor Communication in Updating My Details
On 15 July 2026, I submitted all the required documentation to update my personal details, including my certified ID, proof of bank account, proof of address, and the completed application form. I also requested an update on the share price. I was advised that the turnaround time for processing my request would be between 3 and 5 working days. After this period had passed with no feedback, I made numerous follow-up calls. Each time I spoke to a different consultant and was told that my request was still awaiting verification. It was only when I followed up again on 4 August 2026, nearly three weeks later, that I was informed there were outstanding requirements on the form, namely that my email address had not been provided and that the "Black Person" box had not been ticked. Had I not followed up myself, I would likely still be waiting without any communication regarding the issue. I immediately supp**** the missing information on 4 August 2026. However, as of 6 August 2026, I have still not received confirmation that my details have been updated. All I want to do is sell my shares and ensure that the proceeds are paid into my bank account. This should be a straightforward process, but the delays, lack of proactive communication, and constant need to follow up have made it unnecessarily frustrating. I would appreciate urgent assistance in resolving this matter
1 reviews | Active since Mar 2026
Frustrating Delays and Poor Communication in Updating My Details
On 15 July 2026, I submitted all the required documentation to update my personal details, including my certified ID, proof of bank account, proof of address, and the completed application form. I also requested an update on the share price. I was advised that the turnaround time for processing my request would be between 3 and 5 working days. After this period had passed with no feedback, I made numerous follow-up calls. Each time I spoke to a different consultant and was told that my request was still awaiting verification. It was only when I followed up again on 4 August 2026, nearly three weeks later, that I was informed there were outstanding requirements on the form, namely that my email address had not been provided and that the "Black Person" box had not been ticked. Had I not followed up myself, I would likely still be waiting without any communication regarding the issue. I immediately supp**** the missing information on 4 August 2026. However, as of 6 August 2026, I have still not received confirmation that my details have been updated. All I want to do is sell my shares and ensure that the proceeds are paid into my bank account. This should be a straightforward process, but the delays, lack of proactive communication, and constant need to follow up have made it unnecessarily frustrating. I would appreciate urgent assistance in resolving this matter