Frustrating Delays and Poor Communication in Updating My Details

On 15 July 2026, I submitted all the required documentation to update my personal details, including my certified ID, proof of bank account, proof of address, and the completed application form. I also requested an update on the share price. I was advised that the turnaround time for processing my request would be between 3 and 5 working days. After this period had passed with no feedback, I made numerous follow-up calls. Each time I spoke to a different consultant and was told that my request was still awaiting verification. It was only when I followed up again on 4 August 2026, nearly three weeks later, that I was informed there were outstanding requirements on the form, namely that my email address had not been provided and that the "Black Person" box had not been ticked. Had I not followed up myself, I would likely still be waiting without any communication regarding the issue. I immediately supp**** the missing information on 4 August 2026. However, as of 6 August 2026, I have still not received confirmation that my details have been updated. All I want to do is sell my shares and ensure that the proceeds are paid into my bank account. This should be a straightforward process, but the delays, lack of proactive communication, and constant need to follow up have made it unnecessarily frustrating. I would appreciate urgent assistance in resolving this matter