Based on recent customer reviews, BritelinkMCT is drawing consistent criticism as a Vumatel contracting partner across Centurion, Pretoria and Johannesburg. Customers describe missed installation and repair appointments, technicians who arrive early or leave without completing work, and faulty ONT units left unresolved. The office line reportedly goes straight to voicemail, and emails to staff go unanswered, leaving Afrihost, Mweb and Web Africa clients offline for days. Additional complaints involve property damage, including a broken camera line, glass door and pavement plant, with no follow through on promised repairs.
Replied to 58% of negative reviews
Reply time on negative reviews: 81h 11m
TrustIndex
2.1
Ranking
#42
in Internet & Telecoms
Reply Time
81h 11m
NPS Score
-100
Recommended: Unlikely
Replied to 58% of negative reviews
Reply time on negative reviews: 81h 11m
Nov '25 - Oct '26
Frequently Asked Questions About BritelinkMCT
What do customers say about BritelinkMCT?
Based on recent customer reviews, BritelinkMCT is drawing consistent criticism as a Vumatel contracting partner across Centurion, Pretoria and Johannesburg. Customers describe missed installation and repair appointments, technicians who arrive early or leave without completing work, and faulty ONT units left unresolved. The office line reportedly goes straight to voicemail, and emails to staff go unanswered, leaving Afrihost, Mweb and Web Africa clients offline for days. Additional complaints involve property damage, including a broken camera line, glass door and pavement plant, with no follow through on promised repairs.
Is BritelinkMCT trustworthy?
BritelinkMCT has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 58% of negative reviews, typically within 81 hours 11 min. Hellopeter has tracked BritelinkMCT across 208 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Broken promises and Zero communication
Received an email from BritelinkMCT on 10 September acknowledging that my internet outage was due to a faulty access box. They outlined the next steps and promised to contact me once arrangements were made. I have heard absolutely nothing since. I sent a follow up email on 13 September which has been completely ignored. Extremely poor communication and service delivery. My internet is still down, 11 days!
1 reviews | Active since Sept 2026
Broken promises and Zero communication
Received an email from BritelinkMCT on 10 September acknowledging that my internet outage was due to a faulty access box. They outlined the next steps and promised to contact me once arrangements were made. I have heard absolutely nothing since. I sent a follow up email on 13 September which has been completely ignored. Extremely poor communication and service delivery. My internet is still down, 11 days!
1 reviews | Active since Aug 2014
Unfair treatment from Brightlink
FORMAL COMPLAINT REGARDING DELAYED FIBRE ACTIVATION Princeton Estate – Arcata Estate, Bloemspruit, Bloemfontein We, the Trustees of Princeton Estate, situated within Arcata Estate, Bloemspruit, Bloemfontein, Free State, wish to formally raise our concern regarding the prolonged delay in the activation of fibre services to the newly constructed houses within the complex. BritelinkMTC is responsible for the relevant infrastructure, and fibre infrastructure has recently been installed at the newly constructed houses. However, despite the installation having taken place approximately two to three months ago, the fibre services are still not operational. We have been advised that the infrastructure is not yet live. Our concern is further compounded by the fact that no firm activation date or estimated completion date has been communicated to the Trustees or affected residents. While we appreciate that infrastructure projects may sometimes experience delays due to technical, administrative, or other dependencies, the current situation has continued for an unreasonable period without sufficient communication or a clear indication of when residents can expect the service to become available. The affected residents are understandably frustrated. The fibre infrastructure is visibly installed, yet they are unable to make use of the service or obtain reliable information regarding when connectivity will actually be available. This also makes it difficult for residents to engage with Internet Service Providers and make appropriate arrangements for their households. We therefore request that BritelinkMTC urgently provide the Trustees with the following: A clear explanation of the reason for the delay in bringing the installed fibre infrastructure live. The current status of the project and details of any outstanding technical, administrative, municipal, or other requirements. A realistic and firm expected activation date. An indication of whether there are any outstanding matters involving the developer, estate management, municipality, ISP providers, or any other third party. Confirmation of the process residents will follow once the infrastructure becomes live and is available for service activation. Regular progress updates to the Trustees until the matter has been fully resolved. We believe that residents are entitled to clear, timely and transparent communication, particularly where infrastructure has already been installed and the remaining issue is its activation. As Trustees, we have a responsibility to raise residents' concerns and ensure that matters affecting the functionality, services and overall living experience within Princeton Estate receive appropriate attention. We therefore request that BritelinkMTC treat this matter as urgent and provide a written response, together with a clear timeframe for activation. We would appreciate a response within a reasonable timeframe so that we can provide the affected residents with accurate information rather than continuing to advise them that there is no confirmed date. We look forward to your urgent attention to this matter and to the fibre infrastructure being brought live and fully operational as soon as reasonably possible. Kind regards The Trustees Princeton Estate Arcata Estate Bloemspruit, Bloemfontein Free State
1 reviews | Active since Aug 2014
Unfair treatment from Brightlink
FORMAL COMPLAINT REGARDING DELAYED FIBRE ACTIVATION Princeton Estate – Arcata Estate, Bloemspruit, Bloemfontein We, the Trustees of Princeton Estate, situated within Arcata Estate, Bloemspruit, Bloemfontein, Free State, wish to formally raise our concern regarding the prolonged delay in the activation of fibre services to the newly constructed houses within the complex. BritelinkMTC is responsible for the relevant infrastructure, and fibre infrastructure has recently been installed at the newly constructed houses. However, despite the installation having taken place approximately two to three months ago, the fibre services are still not operational. We have been advised that the infrastructure is not yet live. Our concern is further compounded by the fact that no firm activation date or estimated completion date has been communicated to the Trustees or affected residents. While we appreciate that infrastructure projects may sometimes experience delays due to technical, administrative, or other dependencies, the current situation has continued for an unreasonable period without sufficient communication or a clear indication of when residents can expect the service to become available. The affected residents are understandably frustrated. The fibre infrastructure is visibly installed, yet they are unable to make use of the service or obtain reliable information regarding when connectivity will actually be available. This also makes it difficult for residents to engage with Internet Service Providers and make appropriate arrangements for their households. We therefore request that BritelinkMTC urgently provide the Trustees with the following: A clear explanation of the reason for the delay in bringing the installed fibre infrastructure live. The current status of the project and details of any outstanding technical, administrative, municipal, or other requirements. A realistic and firm expected activation date. An indication of whether there are any outstanding matters involving the developer, estate management, municipality, ISP providers, or any other third party. Confirmation of the process residents will follow once the infrastructure becomes live and is available for service activation. Regular progress updates to the Trustees until the matter has been fully resolved. We believe that residents are entitled to clear, timely and transparent communication, particularly where infrastructure has already been installed and the remaining issue is its activation. As Trustees, we have a responsibility to raise residents' concerns and ensure that matters affecting the functionality, services and overall living experience within Princeton Estate receive appropriate attention. We therefore request that BritelinkMTC treat this matter as urgent and provide a written response, together with a clear timeframe for activation. We would appreciate a response within a reasonable timeframe so that we can provide the affected residents with accurate information rather than continuing to advise them that there is no confirmed date. We look forward to your urgent attention to this matter and to the fibre infrastructure being brought live and fully operational as soon as reasonably possible. Kind regards The Trustees Princeton Estate Arcata Estate Bloemspruit, Bloemfontein Free State
1 reviews | Active since Sept 2026
NEVER IN MY LIFE HAVE I HAD SUCH POOR SERVICES
Dear Britelink Support Team, I am writing to formally escalate my concerns regarding repeated missed fibre installation appointments at my Centurion address. Despite multiple scheduled dates, technicians have not arrived and the one who did left and never came back( i can supply more detail if needed ), and no clear commitment has been provided. Vumatel ref nr. LVC-*** To date, I have lifted my pavement as requested, experienced several reschedules without resolution. This has caused significant inconvenience and has delayed my access to reliable internet services and my ability to work from home. I kindly request the following: - Immediate escalation of my case to a supervisor or manager. - A firm and reliable committed installation date, with the assigned capable technician’s name - Written confirmation of the appointment. ( I can supply multiple email confirmations if requested ) Please treat this matter with urgency and provide a clear resolution. Thank you for your prompt attention. Sincerely, Werner Pretorius
1 reviews | Active since Sept 2026
NEVER IN MY LIFE HAVE I HAD SUCH POOR SERVICES
Dear Britelink Support Team, I am writing to formally escalate my concerns regarding repeated missed fibre installation appointments at my Centurion address. Despite multiple scheduled dates, technicians have not arrived and the one who did left and never came back( i can supply more detail if needed ), and no clear commitment has been provided. Vumatel ref nr. LVC-*** To date, I have lifted my pavement as requested, experienced several reschedules without resolution. This has caused significant inconvenience and has delayed my access to reliable internet services and my ability to work from home. I kindly request the following: - Immediate escalation of my case to a supervisor or manager. - A firm and reliable committed installation date, with the assigned capable technician’s name - Written confirmation of the appointment. ( I can supply multiple email confirmations if requested ) Please treat this matter with urgency and provide a clear resolution. Thank you for your prompt attention. Sincerely, Werner Pretorius
1 reviews | Active since May 2019
Reference ***0 vumatel
REFERENCE : 014 932 90, the ont box you installed on behalf of Vumatel is faulty it can't not connect to the internet for more than 20 minutes, mweb configured it too but found difficulty because of the faulty ont box, ****** respond to Vumatel and send technicians to replace your faulty ont box I have not had internet for 2 days
1 reviews | Active since May 2019
Reference ***0 vumatel
REFERENCE : 014 932 90, the ont box you installed on behalf of Vumatel is faulty it can't not connect to the internet for more than 20 minutes, mweb configured it too but found difficulty because of the faulty ont box, ****** respond to Vumatel and send technicians to replace your faulty ont box I have not had internet for 2 days
1 reviews | Active since Apr 2025
Pathetic Service BriteLinkMCT
I am without Wi-Fi for 4 days now and BriteLinkMCT is not responding to Vumatel's request to call me to do a re-installation. I have not received any feedback or calls form BriteLinkMCT. What kind of service are they running. We pay our monthly subscription to Afrihost on time and this is the type of service you get when you report a fault.
1 reviews | Active since Apr 2025
Pathetic Service BriteLinkMCT
I am without Wi-Fi for 4 days now and BriteLinkMCT is not responding to Vumatel's request to call me to do a re-installation. I have not received any feedback or calls form BriteLinkMCT. What kind of service are they running. We pay our monthly subscription to Afrihost on time and this is the type of service you get when you report a fault.
1 reviews | Active since Jun 2026
NEVER IN MY LIFE HAVE I HAD SUCH POOR SERVICES,
I have been 10 days without WIFI, waited a whole week for a 2 0 clock appointment for reinstallation Friday 5 June my people gets home at 1.45 every Friday from mosque, technician calls me 1.37, i told him they will be there 1.45, and told him the appointment is for 2 when they arrived 1.45 technician was gone, cant phone there's no number, emailed the guy that set up the appointment, no reply, called the office went straight to answering machine, started the whole process again logged fault with afrihost, logged several faults this week and with vumatel, they have left msg for britelinkmct to call me still nothing, i have all my neighbours on the lookout incase they pulled up Infront of my house, and leave, I'm so sick of this, i still don't have feedback, afrihost told me they would get someone out there yesterday at 2(8.06.2026), the person sat outside waiting till 4.30, my kids do online classes that they missed whole week, so that was money well spent and my monthly chargers for wifi has been deducted week and a half ago , and i spent almost R1000.00 on data between 3 phone no man, this is pathetic....
1 reviews | Active since Jun 2026
NEVER IN MY LIFE HAVE I HAD SUCH POOR SERVICES,
I have been 10 days without WIFI, waited a whole week for a 2 0 clock appointment for reinstallation Friday 5 June my people gets home at 1.45 every Friday from mosque, technician calls me 1.37, i told him they will be there 1.45, and told him the appointment is for 2 when they arrived 1.45 technician was gone, cant phone there's no number, emailed the guy that set up the appointment, no reply, called the office went straight to answering machine, started the whole process again logged fault with afrihost, logged several faults this week and with vumatel, they have left msg for britelinkmct to call me still nothing, i have all my neighbours on the lookout incase they pulled up Infront of my house, and leave, I'm so sick of this, i still don't have feedback, afrihost told me they would get someone out there yesterday at 2(8.06.2026), the person sat outside waiting till 4.30, my kids do online classes that they missed whole week, so that was money well spent and my monthly chargers for wifi has been deducted week and a half ago , and i spent almost R1000.00 on data between 3 phone no man, this is pathetic....