Pathetic Service BriteLinkMCT

I am without Wi-Fi for 4 days now and BriteLinkMCT is not responding to Vumatel's request to call me to do a re-installation. I have not received any feedback or calls form BriteLinkMCT. What kind of service are they running. We pay our monthly subscription to Afrihost on time and this is the type of service you get when you report a fault.