NEVER IN MY LIFE HAVE I HAD SUCH POOR SERVICES

Dear Britelink Support Team,

I am writing to formally escalate my concerns regarding repeated missed fibre installation appointments at my Centurion address. Despite multiple scheduled dates, technicians have not arrived and the one who did left and never came back( i can supply more detail if needed ), and no clear commitment has been provided.

Vumatel ref nr. LVC-***

To date, I have lifted my pavement as requested, experienced several reschedules without resolution. This has caused significant inconvenience and has delayed my access to reliable internet services and my ability to work from home.

I kindly request the following: - Immediate escalation of my case to a supervisor or manager. - A firm and reliable committed installation date, with the assigned capable technician’s name - Written confirmation of the appointment. ( I can supply multiple email confirmations if requested )

Please treat this matter with urgency and provide a clear resolution.

Thank you for your prompt attention.

Sincerely, Werner Pretorius