NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About 5th Ave Fashion
How is 5th Ave Fashion rated on Hellopeter?
Hellopeter has tracked 5th Ave Fashion across 6 reviews. 5th Ave Fashion hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used 5th Ave Fashion? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
****
I ordered 2 dresses from them instead I got 1 big ugly dresses there return portal is none existent the customer service emails don't work i hate this shop they **** people
1 reviews | Active since Nov 2026
****
I ordered 2 dresses from them instead I got 1 big ugly dresses there return portal is none existent the customer service emails don't work i hate this shop they **** people
1 reviews | Active since Oct 2018
Order fulfilled with care
I ordered 3 dresses on their 60% off sale and it happened that they did not have sizes at that moment. I was assisted by very friendly staff from the morning glen mall branch who worked with the factory in to fulfil the order. They were swift in communication and made sure that I knew that they care. Thank you for much to the team. Also, the quality of the dresses is out of this world. Definitely keeping my eyes glued to their instagram page for new designs. ☺️ I am so grateful
1 reviews | Active since Oct 2018
Order fulfilled with care
I ordered 3 dresses on their 60% off sale and it happened that they did not have sizes at that moment. I was assisted by very friendly staff from the morning glen mall branch who worked with the factory in to fulfil the order. They were swift in communication and made sure that I knew that they care. Thank you for much to the team. Also, the quality of the dresses is out of this world. Definitely keeping my eyes glued to their instagram page for new designs. ☺️ I am so grateful
1 reviews | Active since Mar 2025
5th ave fashion is a ****
My boyfriend bought a dress for me online @5th Ave fashion . The following day after we ordered online, I was told the dress was out of stock. I was already exhausted and tired of this store because a month ago I went to their branch for the same dress and was told they don't have it in their branch but they would check the other branches and would get back to me. They never did. After a month we saw the dress was available online so we bought it online. Then the next day again we are told it's out of stock. I just had a feeling a refund would take forever so I asked for a replacement but their communication was so bad I decided I didn't want anything from the store anymore, I just wanted the refund. We went to the store in the same week and we were told the order was fulfilled from their side which I didn't understand because a few days ago we were talking about a refund now I received the dress? They said they will investigate. They called the same day and told me the person who did the order is not at work and they can't find the tracking details or which courier was used Aii bethuna😂 They sent me a refund form and after 5 days I asked for an update the lady said she will ask her manager and that was the last response or communication
1 reviews | Active since Mar 2025
5th ave fashion is a ****
My boyfriend bought a dress for me online @5th Ave fashion . The following day after we ordered online, I was told the dress was out of stock. I was already exhausted and tired of this store because a month ago I went to their branch for the same dress and was told they don't have it in their branch but they would check the other branches and would get back to me. They never did. After a month we saw the dress was available online so we bought it online. Then the next day again we are told it's out of stock. I just had a feeling a refund would take forever so I asked for a replacement but their communication was so bad I decided I didn't want anything from the store anymore, I just wanted the refund. We went to the store in the same week and we were told the order was fulfilled from their side which I didn't understand because a few days ago we were talking about a refund now I received the dress? They said they will investigate. They called the same day and told me the person who did the order is not at work and they can't find the tracking details or which courier was used Aii bethuna😂 They sent me a refund form and after 5 days I asked for an update the lady said she will ask her manager and that was the last response or communication
1 reviews | Active since Dec 2015
Very dissapointed, they manage the shop unprofessionaly and they do not care about customers
Very dissapointed. I ordered an item from this shop on the 5th May and it came torn. When i contacted their morning Glen branch i was told i must pay courier myself to return the item. Till today i havent received my refund after several calls and attempts. They are very unproffessional. If you order from this shop order at your own risk and make sure the clothes fit. Their retun and refund process is non existence. Just know they dont refund.
1 reviews | Active since Dec 2015
Very dissapointed, they manage the shop unprofessionaly and they do not care about customers
Very dissapointed. I ordered an item from this shop on the 5th May and it came torn. When i contacted their morning Glen branch i was told i must pay courier myself to return the item. Till today i havent received my refund after several calls and attempts. They are very unproffessional. If you order from this shop order at your own risk and make sure the clothes fit. Their retun and refund process is non existence. Just know they dont refund.
1 reviews | Active since May 2026
Paid for item that was out of stock, no refund after 2 weeks
I placed an order on 15 April 2025 for the Ruby Starlight dress (order number 1909, reference ***). After payment went through, I was told the item is out of stock yet it was still listed on the website at the time of purchase. I have been requesting a refund since 20 April 2025 and have followed up every single day since. I have contacted the business via Instagram, two WhatsApp numbers, and a third number that reached out claiming they would help. Nothing has been resolved. All emails to the business bounce back, making them completely unreachable through formal channels. I also contacted PayFast who were unable to assist. It is now 4 May 2025. I have not received my item, I have not received a refund, and I am getting no response. This is unacceptable and I am now escalating formally.
1 reviews | Active since May 2026
Paid for item that was out of stock, no refund after 2 weeks
I placed an order on 15 April 2025 for the Ruby Starlight dress (order number 1909, reference ***). After payment went through, I was told the item is out of stock yet it was still listed on the website at the time of purchase. I have been requesting a refund since 20 April 2025 and have followed up every single day since. I have contacted the business via Instagram, two WhatsApp numbers, and a third number that reached out claiming they would help. Nothing has been resolved. All emails to the business bounce back, making them completely unreachable through formal channels. I also contacted PayFast who were unable to assist. It is now 4 May 2025. I have not received my item, I have not received a refund, and I am getting no response. This is unacceptable and I am now escalating formally.