Paid for item that was out of stock, no refund after 2 weeks

I placed an order on 15 April 2025 for the Ruby Starlight dress (order number 1909, reference ***). After payment went through, I was told the item is out of stock yet it was still listed on the website at the time of purchase.

I have been requesting a refund since 20 April 2025 and have followed up every single day since. I have contacted the business via Instagram, two WhatsApp numbers, and a third number that reached out claiming they would help. Nothing has been resolved.

All emails to the business bounce back, making them completely unreachable through formal channels. I also contacted PayFast who were unable to assist.

It is now 4 May 2025. I have not received my item, I have not received a refund, and I am getting no response. This is unacceptable and I am now escalating formally.