Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 123NET presents a sharply divided experience. Customers consistently praise named consultants such as Katina, KyleG, Justyn and Pravesh for warm, well informed onboarding and fast fibre installations. A recurring theme, however, is repeated outages, bot driven support when faults occur, and contentious termination and relocation fees that push frustrated customers toward regulators and rival providers.
Top Strengths:
- •Customer Service & Support Quality: Named consultants including Katina, KyleG, Justyn, Mohini and Pravesh are repeatedly singled out for patience, product knowledge and genuine care. Where a senior person takes ownership, faults get resolved properly, though junior helpdesk interactions often disappoint.
TrustIndex
4.7
NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About 123NET
What do customers say about 123NET?
Based on recent customer reviews, 123NET presents a sharply divided experience. Customers consistently praise named consultants such as Katina, KyleG, Justyn and Pravesh for warm, well informed onboarding and fast fibre installations. A recurring theme, however, is repeated outages, bot driven support when faults occur, and contentious termination and relocation fees that push frustrated customers toward regulators and rival providers.
What is 123NET's biggest strength?
123NET's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named consultants including Katina, KyleG, Justyn, Mohini and Pravesh are repeatedly singled out for patience, product knowledge and genuine care. Where a senior person takes ownership, faults get resolved properly, though junior helpdesk interactions often disappoint.
What are the most common complaints about 123NET?
The most common complaint about 123NET, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Repeated and lengthy outages dominate negative feedback, including multiple drops within weeks of joining, cable theft and contractor damage. Work from home customers and online schooling families report real losses with no compensation offered.
Is 123NET trustworthy?
123NET has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked 123NET across 308 total reviews. How is the TrustIndex calculated? →
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2024
Customer review
Customer to *** net for over 6 years. The team managed to accommodate over problems after a difficult time. But this is the 1st problem in 6 years other than 1 issue we never experienced any issues
1 reviews | Active since Jun 2024
Customer review
Customer to *** net for over 6 years. The team managed to accommodate over problems after a difficult time. But this is the 1st problem in 6 years other than 1 issue we never experienced any issues
1 reviews | Active since May 2019
123 net worst company ever!!! Pathetic service!!!
They don't deserve a one star... They lie to their customers... Their service is pathetic... If you put ur microwave on their services don't work so imagine being on a call and the microwave is used... Plus the manager is the worst Reshlin Premlal is the worst cause he never returned calls and if he wants you to put **** reviews he will call and ask you to one way on hello peter and google but then lie to the ppl... Very disappointing service... I don't recommend them.. I will be moving my business elsewhere!!
1 reviews | Active since May 2019
123 net worst company ever!!! Pathetic service!!!
They don't deserve a one star... They lie to their customers... Their service is pathetic... If you put ur microwave on their services don't work so imagine being on a call and the microwave is used... Plus the manager is the worst Reshlin Premlal is the worst cause he never returned calls and if he wants you to put **** reviews he will call and ask you to one way on hello peter and google but then lie to the ppl... Very disappointing service... I don't recommend them.. I will be moving my business elsewhere!!
1 reviews | Active since Aug 2026
Review
123net has great customer service. I enjoyed the experience and recommend it.
1 reviews | Active since Aug 2026
Review
123net has great customer service. I enjoyed the experience and recommend it.
1 reviews | Active since Aug 2026
Customer Service
Great service from Reshlin Premlall, very understanding and helpful. He listened and understood my issues, very willing to help and resolve. Very patient and genuinely cared about the problem on hand. Thank you Reshlin for the awesome service.
1 reviews | Active since Aug 2026
Customer Service
Great service from Reshlin Premlall, very understanding and helpful. He listened and understood my issues, very willing to help and resolve. Very patient and genuinely cared about the problem on hand. Thank you Reshlin for the awesome service.