Scores reflect the Overall AI Score for each category
Based on recent customer reviews, 123NET presents a sharply divided experience. Customers consistently praise named consultants such as Katina, KyleG, Justyn and Pravesh for warm, well informed onboarding and fast fibre installations. A recurring theme, however, is repeated outages, bot driven support when faults occur, and contentious termination and relocation fees that push frustrated customers toward regulators and rival providers.
Top Strengths:
- •Customer Service & Support Quality: Named consultants including Katina, KyleG, Justyn, Mohini and Pravesh are repeatedly singled out for patience, product knowledge and genuine care. Where a senior person takes ownership, faults get resolved properly, though junior helpdesk interactions often disappoint.
TrustIndex
4.7
Â
NPS Score
-32
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About 123NET
What do customers say about 123NET?
Based on recent customer reviews, 123NET presents a sharply divided experience. Customers consistently praise named consultants such as Katina, KyleG, Justyn and Pravesh for warm, well informed onboarding and fast fibre installations. A recurring theme, however, is repeated outages, bot driven support when faults occur, and contentious termination and relocation fees that push frustrated customers toward regulators and rival providers.
What is 123NET's biggest strength?
123NET's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named consultants including Katina, KyleG, Justyn, Mohini and Pravesh are repeatedly singled out for patience, product knowledge and genuine care. Where a senior person takes ownership, faults get resolved properly, though junior helpdesk interactions often disappoint.
What are the most common complaints about 123NET?
The most common complaint about 123NET, based on Hellopeter's AI analysis of recent customer reviews, is Network Reliability & Connection Quality. Repeated and lengthy outages dominate negative feedback, including multiple drops within weeks of joining, cable theft and contractor damage. Work from home customers and online schooling families report real losses with no compensation offered.
Is 123NET trustworthy?
123NET has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked 123NET across 313 total reviews. How is the TrustIndex calculated? →
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Horrible and inconsistent internet service
Absolutely abysmal internet service at the umhlanga area, i have never had internet as inconsistent as this ever since rain back in 2020, you pay so much money and for what? barely working internet with speeds far from advertised this is dissapointing and i do not reccomend anyone touch this wifi service with a 10km pole, it will cut off when you need, it will slow to a halt during important meetings and it will be laggy during your gaming sessions. even loading this webpage took a long time
1 reviews | Active since Oct 2026
Horrible and inconsistent internet service
Absolutely abysmal internet service at the umhlanga area, i have never had internet as inconsistent as this ever since rain back in 2020, you pay so much money and for what? barely working internet with speeds far from advertised this is dissapointing and i do not reccomend anyone touch this wifi service with a 10km pole, it will cut off when you need, it will slow to a halt during important meetings and it will be laggy during your gaming sessions. even loading this webpage took a long time
1 reviews | Active since Oct 2021
Disappointed customer
I have been with the provider for more than 4 years, two days ago they had maintenance and after this we have no internet. No feedback from the company about what's happening. They just left everything as is and couldn't be bothered about sorting the network out. I have recommended so many people to them and this is the type of service we get as customers 😒 😠I am very disappointed with 123 net, I have sent numerous *** and no reply. Terrified about the type of service they are doing and will not recommend anyone to use them in future.
1 reviews | Active since Oct 2021
Disappointed customer
I have been with the provider for more than 4 years, two days ago they had maintenance and after this we have no internet. No feedback from the company about what's happening. They just left everything as is and couldn't be bothered about sorting the network out. I have recommended so many people to them and this is the type of service we get as customers 😒 😠I am very disappointed with 123 net, I have sent numerous *** and no reply. Terrified about the type of service they are doing and will not recommend anyone to use them in future.
1 reviews | Active since Oct 2011
123Net - Great Service all round
I have been with 123Net for a number of years. This independent ISP has really grown up and provides great service to the areas they service. I recently interacted with KyleG and Fiona to upgrade my service to a high Fibre speeds and the entire team resolved this in matter quickly as I was changing over to different service. Had I been on the same package type, the upgrade with have been instant. I was walked through the entire process for applying for the new service and process took less than 10 minutes to complete. Well done to the customer services teams and also their network teams for resolving outages quickly.
1 reviews | Active since Oct 2011
123Net - Great Service all round
I have been with 123Net for a number of years. This independent ISP has really grown up and provides great service to the areas they service. I recently interacted with KyleG and Fiona to upgrade my service to a high Fibre speeds and the entire team resolved this in matter quickly as I was changing over to different service. Had I been on the same package type, the upgrade with have been instant. I was walked through the entire process for applying for the new service and process took less than 10 minutes to complete. Well done to the customer services teams and also their network teams for resolving outages quickly.
1 reviews | Active since Jan 2025
No coms
Absolutely terrible communication pushed to the back of a queue in sorting my problem out Reported yesterday and were diverted to another bigger problem before even reaching out Still without any communication unless I phone them It's frustrating and quite frankly disappointing
1 reviews | Active since Jan 2025
No coms
Absolutely terrible communication pushed to the back of a queue in sorting my problem out Reported yesterday and were diverted to another bigger problem before even reaching out Still without any communication unless I phone them It's frustrating and quite frankly disappointing
1 reviews | Active since Aug 2017
Great service
Mohini was very efficient in following up on the startup for this installation.
1 reviews | Active since Aug 2017
Great service
Mohini was very efficient in following up on the startup for this installation.
1 reviews | Active since Jun 2024
Customer review
Customer to *** net for over 6 years. The team managed to accommodate over problems after a difficult time. But this is the 1st problem in 6 years other than 1 issue we never experienced any issues
1 reviews | Active since Jun 2024
Customer review
Customer to *** net for over 6 years. The team managed to accommodate over problems after a difficult time. But this is the 1st problem in 6 years other than 1 issue we never experienced any issues
1 reviews | Active since Sept 2026
They had a fast response to repair a broken fibre cable
They had a fast response to repair a broken fibre cable
1 reviews | Active since Sept 2026
They had a fast response to repair a broken fibre cable
They had a fast response to repair a broken fibre cable
1 reviews | Active since May 2019
123 net worst company ever!!! Pathetic service!!!
They don't deserve a one star... They lie to their customers... Their service is pathetic... If you put ur microwave on their services don't work so imagine being on a call and the microwave is used... Plus the manager is the worst Reshlin Premlal is the worst cause he never returned calls and if he wants you to put **** reviews he will call and ask you to one way on hello peter and google but then lie to the ppl... Very disappointing service... I don't recommend them.. I will be moving my business elsewhere!!
1 reviews | Active since May 2019
123 net worst company ever!!! Pathetic service!!!
They don't deserve a one star... They lie to their customers... Their service is pathetic... If you put ur microwave on their services don't work so imagine being on a call and the microwave is used... Plus the manager is the worst Reshlin Premlal is the worst cause he never returned calls and if he wants you to put **** reviews he will call and ask you to one way on hello peter and google but then lie to the ppl... Very disappointing service... I don't recommend them.. I will be moving my business elsewhere!!