TrustIndex
1.9
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NuDebt Trust
Is NuDebt Trust trustworthy?
NuDebt Trust has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked NuDebt Trust across 21 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2022
Bad customer service
After welkom handed me over incorrectly I presumed that nudebt is a new initiative to help witj collections in paid on 1st October to date nudebt hasn't allocated my payment to telkom my services with telkom have been stopped and no one at nudebt can tell me when it will be resolved both Matome and Lonwabo weren't helpful at all and this is affecting me when I did nothing wrong
1 reviews | Active since Aug 2022
Bad customer service
After welkom handed me over incorrectly I presumed that nudebt is a new initiative to help witj collections in paid on 1st October to date nudebt hasn't allocated my payment to telkom my services with telkom have been stopped and no one at nudebt can tell me when it will be resolved both Matome and Lonwabo weren't helpful at all and this is affecting me when I did nothing wrong
1 reviews | Active since May 2016
WORST COMPANY EVER!
After my Telkom contract came to an end (and I had also given notice to not renew and rather cancel the SIM) they tried debiting my account repeatedly for (now) just over R900. They also handed me over to Nudebt who has been harassing me via ***, call and SMS at least 20 times per day. Now that I have escalated Telkom to the NCC they claim they notified Nudebt to remove the FALSE non payment listings on my credit profile, but alas I have yet again received a threat via Nudebt this morning. Telkom sucks. This company sucks.
1 reviews | Active since May 2016
WORST COMPANY EVER!
After my Telkom contract came to an end (and I had also given notice to not renew and rather cancel the SIM) they tried debiting my account repeatedly for (now) just over R900. They also handed me over to Nudebt who has been harassing me via ***, call and SMS at least 20 times per day. Now that I have escalated Telkom to the NCC they claim they notified Nudebt to remove the FALSE non payment listings on my credit profile, but alas I have yet again received a threat via Nudebt this morning. Telkom sucks. This company sucks.
1 reviews | Active since Oct 2026
NewDebt is Inefficient in Telkom Debt Recoveries
I want NuDebt debt collectors to stop contacting me about Benjamin's Telkom debt. They disclosed his name and the amount owed in a text message. I have asked them repeatedly to remove my number from their contact list, yet I still get calls and text messages under Benjamin's name. They have been harassing me for 6 months for this debt. They are inefficient at answering calls or messages.
1 reviews | Active since Oct 2026
NewDebt is Inefficient in Telkom Debt Recoveries
I want NuDebt debt collectors to stop contacting me about Benjamin's Telkom debt. They disclosed his name and the amount owed in a text message. I have asked them repeatedly to remove my number from their contact list, yet I still get calls and text messages under Benjamin's name. They have been harassing me for 6 months for this debt. They are inefficient at answering calls or messages.
1 reviews | Active since Apr 2012
NuDebt/Saya Recoveries
Same **** as Saya Recoveries, probably the same shady characters!
1 reviews | Active since Apr 2012
NuDebt/Saya Recoveries
Same **** as Saya Recoveries, probably the same shady characters!
1 reviews | Active since Apr 2017
Don't Pay Through NuDebt Links – They Won't Resolve Your Account After Payment
I received a call from NuDebt informing me that my *** debit order might not go through because my account was in arrears. I was told that if the payment did not go through by 11pm on 30 September 2026, I should follow the link they provided to make payment. I followed the instructions and made the payment. However, my *** SIM card has now been suspended because the payment has apparently not reflected on ***'s side. I contacted NuDebt and was advised to provide proof of payment, which I did. Today is 7 October, and I still cannot use the data I have already paid for. What is the purpose of using a debt collection service if payments are not correctly allocated or followed up? This has been extremely frustrating and inconvenient. My advice to other customers is to be very cautious with payment links provided over the phone and rather confirm payment details directly with the network provider before making a payment. NuDebt needs to take responsibility and ensure that customer payments are properly processed and accounts are updated.
1 reviews | Active since Apr 2017
Don't Pay Through NuDebt Links – They Won't Resolve Your Account After Payment
I received a call from NuDebt informing me that my *** debit order might not go through because my account was in arrears. I was told that if the payment did not go through by 11pm on 30 September 2026, I should follow the link they provided to make payment. I followed the instructions and made the payment. However, my *** SIM card has now been suspended because the payment has apparently not reflected on ***'s side. I contacted NuDebt and was advised to provide proof of payment, which I did. Today is 7 October, and I still cannot use the data I have already paid for. What is the purpose of using a debt collection service if payments are not correctly allocated or followed up? This has been extremely frustrating and inconvenient. My advice to other customers is to be very cautious with payment links provided over the phone and rather confirm payment details directly with the network provider before making a payment. NuDebt needs to take responsibility and ensure that customer payments are properly processed and accounts are updated.
1 reviews | Active since Oct 2026
I feel ****med by SABC and NuDebt
Good day, I have paid my tv licence through the NuDebt link on the 28th of September 2026, my account has not been cleared, I have called and emailed *** and cc the NuDebt, I have called and I don't get assistance, instead the NuDebt team gives me a run around. My tv licence no ***. And the amount keeps going up. Please assist
1 reviews | Active since Oct 2026
I feel ****med by SABC and NuDebt
Good day, I have paid my tv licence through the NuDebt link on the 28th of September 2026, my account has not been cleared, I have called and emailed *** and cc the NuDebt, I have called and I don't get assistance, instead the NuDebt team gives me a run around. My tv licence no ***. And the amount keeps going up. Please assist
1 reviews | Active since Aug 2025
NuDebt (USELESS) COLLECTING OUTSTANDING PAYMENTS FOR SABC LICENSES
They collect outstanding balance for SABC TV LICENSES They are absolutely useless! It has been months of trying to sort out an account that was paid Emailing them statements, invoices, proof of payments *** *** *** *** *** *** *** Attached, please find SABC TV LICENSE INVOICE PROOF OF PAYMENT Email correspondence: I have emailed this to SABC numerous times I have emailed this to your office numerous times Telephonic calls with your office Someone called me and gave me an email address, I sent the proof to the given *** After receiving another SMS from your office, I emailed you again and I tried to call. Your telephonic system gave me an option for someone to call me back. I opted for someone to call me back. However, no one called. Unless it was one of the spam calls I received where the calls are dropped once I picked up, I would not know. My spam blocker is not active on my phone Kindly note that I am unable to upload my proof of payment to your system, without making a payment. This leaves me without the option to query an invoice I believe has been paid. This should not be fair or legal. I should have the rights to query and amount and the opportunity to produce my evidence. I should last be given the opportunity to dispute and extra charges If SABC did not reconcile their accounts and remove the funds from the suspense account and allocate it to my account, they should be held liable for the collection fees However, since they did not make contact with me and give a breakdown of what the outstanding fees are This leaves me in the position of thinking that they have just not allocated the payment I should not be held responsible for their lack of clear and updated correspondence if they are only sending automated messages and not communicating properly with me. I also feel that Nudebt has taken the same path Today I received a message "URGENT NOTICE: Trace Alert loaded against your name at the Credit Bureau" I called the number *** below today and the call gets answered, however it seems like it is muted. So I cannot communicate with anyone Then I called *** – this person just speaks over a person and does not listen. Please listen to the call. She has once again given me Amanda's email address. I hope Amanda gets back to me. She mentioned that she will bring this urgent matter to Amanda's attention, as Amanda is her manager
1 reviews | Active since Aug 2025
NuDebt (USELESS) COLLECTING OUTSTANDING PAYMENTS FOR SABC LICENSES
They collect outstanding balance for SABC TV LICENSES They are absolutely useless! It has been months of trying to sort out an account that was paid Emailing them statements, invoices, proof of payments *** *** *** *** *** *** *** Attached, please find SABC TV LICENSE INVOICE PROOF OF PAYMENT Email correspondence: I have emailed this to SABC numerous times I have emailed this to your office numerous times Telephonic calls with your office Someone called me and gave me an email address, I sent the proof to the given *** After receiving another SMS from your office, I emailed you again and I tried to call. Your telephonic system gave me an option for someone to call me back. I opted for someone to call me back. However, no one called. Unless it was one of the spam calls I received where the calls are dropped once I picked up, I would not know. My spam blocker is not active on my phone Kindly note that I am unable to upload my proof of payment to your system, without making a payment. This leaves me without the option to query an invoice I believe has been paid. This should not be fair or legal. I should have the rights to query and amount and the opportunity to produce my evidence. I should last be given the opportunity to dispute and extra charges If SABC did not reconcile their accounts and remove the funds from the suspense account and allocate it to my account, they should be held liable for the collection fees However, since they did not make contact with me and give a breakdown of what the outstanding fees are This leaves me in the position of thinking that they have just not allocated the payment I should not be held responsible for their lack of clear and updated correspondence if they are only sending automated messages and not communicating properly with me. I also feel that Nudebt has taken the same path Today I received a message "URGENT NOTICE: Trace Alert loaded against your name at the Credit Bureau" I called the number *** below today and the call gets answered, however it seems like it is muted. So I cannot communicate with anyone Then I called *** – this person just speaks over a person and does not listen. Please listen to the call. She has once again given me Amanda's email address. I hope Amanda gets back to me. She mentioned that she will bring this urgent matter to Amanda's attention, as Amanda is her manager