Don't Pay Through NuDebt Links – They Won't Resolve Your Account After Payment

I received a call from NuDebt informing me that my *** debit order might not go through because my account was in arrears. I was told that if the payment did not go through by 11pm on 30 September 2026, I should follow the link they provided to make payment. I followed the instructions and made the payment.

However, my *** SIM card has now been suspended because the payment has apparently not reflected on ***'s side. I contacted NuDebt and was advised to provide proof of payment, which I did.

Today is 7 October, and I still cannot use the data I have already paid for. What is the purpose of using a debt collection service if payments are not correctly allocated or followed up?

This has been extremely frustrating and inconvenient. My advice to other customers is to be very cautious with payment links provided over the phone and rather confirm payment details directly with the network provider before making a payment. NuDebt needs to take responsibility and ensure that customer payments are properly processed and accounts are updated.