Zoom poor customer service and lackluster service

Hello to whoever is reading this

I have been a customer on zoom since mid 2021 and recently moved to their 50/50 Fibre package.

The speeds have rarely(I could count on one hand) been anything above 25mbps. Anytime I try to call their support Centre it's never picked up, their whatsapp support is just as terrible as they ignore support requests. They have not responded as to why I don't get the speed I pay for but are more than happy to send an invoice.

They were supposed to reimburse me pro-rata for the month where I was billed for a higher package but my profile was configured for 10mbp and was only switched near the end of the month when I made a query.

If you are looking for a dependable, reliable and customer oriented service provider around Midrand area please do yourself a favor and look elsewhere as you still need to buy data on the side if you have important work to do