Terrible Customer Support

It's been 3 days without Internet connectivity. When I contacted support I was told to just restart the ONT box and router which I did. When I called back to report that the issue has not been resolved, there was no answer. I tried calling multiple times with no avail. The following day when I tried calling I was greeted with voicemail saying their process has now changed to email support only, even though their website states that they provide 24/7 support. I've tried emailing them with no responses. I've tried messenger via their Facebook page and still nothing. It seems like this business does not care about their customers, also evident by that the fact that none of these hellopeter reviews have been responded to.