Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Zoom fibre is described by customers as an infrastructure provider that consistently fails to deliver the connectivity people pay for. Recurring themes include extended outages lasting one to three weeks, routers stuck on a red LOS light, unreachable support channels, and refunds that never arrive. Isolated praise exists for individual named agents, but the overwhelming pattern across every service theme is unresolved faults and absent accountability.
Top Strengths:
- •Customer Service & Support Quality: A handful of named consultants stand out sharply against the norm. Lionel Loggenberg, John Bartlett, Ni-shaat, Tamlin and Fatima Dhludhlu are each praised by name for patience, follow through and actually resolving a fault, showing capability exists within the team.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 51m
TrustIndex
2.4
Ranking
#25
in Fibre & Broadband
Reply Time
16h 54m
NPS Score
-82
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Zoom fibre
What do customers say about Zoom fibre?
Based on recent customer reviews, Zoom fibre is described by customers as an infrastructure provider that consistently fails to deliver the connectivity people pay for. Recurring themes include extended outages lasting one to three weeks, routers stuck on a red LOS light, unreachable support channels, and refunds that never arrive. Isolated praise exists for individual named agents, but the overwhelming pattern across every service theme is unresolved faults and absent accountability.
What is Zoom fibre's biggest strength?
Zoom fibre's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. A handful of named consultants stand out sharply against the norm. Lionel Loggenberg, John Bartlett, Ni-shaat, Tamlin and Fatima Dhludhlu are each praised by name for patience, follow through and actually resolving a fault, showing capability exists within the team.
What are the most common complaints about Zoom fibre?
The most common complaint about Zoom fibre, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. A dominant complaint pattern is paying upfront then waiting weeks or months. Appointments are booked and missed, technicians arrive without notice or leave work unfinished, and installed lines sit unactivated with a blinking red light.
How does Zoom fibre compare to other Fibre & Broadband companies?
Zoom fibre scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Fibre & Broadband, compared to the Fibre & Broadband industry average of 1.9. Their strongest theme is Customer Service (0.9); their weakest is Communication (0.7). The top AI-rated Fibre & Broadband business on Hellopeter is Atomic Access (4.7). How is the AI Score calculated? →
Is Zoom fibre trustworthy?
Zoom fibre has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 319 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 51 min. Hellopeter has tracked Zoom fibre across 1,152 total reviews. How is the TrustIndex calculated? →
Recent reviews (319)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2019
Bad service
Zoom fibre doesn't care about their customers. It now seven days without connection and their excuse is, there is construction going on in your erea which is disturbing the line, which is not even true. Be in business with them at your own risk.
1 reviews | Active since May 2019
Bad service
Zoom fibre doesn't care about their customers. It now seven days without connection and their excuse is, there is construction going on in your erea which is disturbing the line, which is not even true. Be in business with them at your own risk.
1 reviews | Active since Apr 2021
ZOOMFIBRE IS A HORRIBLE SERVICE PROVIDER AND THIS IS COMING FROM A LIFELONG ANC SUPPORTER, SO YES, IT'S THAT WORSE!
This must be thee most horrible internet service provider of all time. It has been two and a half days without internet, Internet i have paid or and, I've tried reaching out to this company via their WhatsApp line and i also visited their local offices and i am yet to receive any assistance, I'm currently still awaiting to be assisted by their agent on WhatsApp (it has been 5 hours and i am still waiting) and like i said, i went to their local offices at Letlhabile complex and the lady there was of no assistance either. She seems to know nothing! She doesn't know what the problem is or could be, she doesn't know when and how it can be resolved, she cannot even make a mere estimate of when it can be resolved, all she had to say is that I am not the only one experiencing this as if it makes me feel better or it'll help me write my online exams. Horrible service from this company, horrible!
1 reviews | Active since Apr 2021
ZOOMFIBRE IS A HORRIBLE SERVICE PROVIDER AND THIS IS COMING FROM A LIFELONG ANC SUPPORTER, SO YES, IT'S THAT WORSE!
This must be thee most horrible internet service provider of all time. It has been two and a half days without internet, Internet i have paid or and, I've tried reaching out to this company via their WhatsApp line and i also visited their local offices and i am yet to receive any assistance, I'm currently still awaiting to be assisted by their agent on WhatsApp (it has been 5 hours and i am still waiting) and like i said, i went to their local offices at Letlhabile complex and the lady there was of no assistance either. She seems to know nothing! She doesn't know what the problem is or could be, she doesn't know when and how it can be resolved, she cannot even make a mere estimate of when it can be resolved, all she had to say is that I am not the only one experiencing this as if it makes me feel better or it'll help me write my online exams. Horrible service from this company, horrible!
1 reviews | Active since Dec 2014
Zoom Fibre - No service - No asssistance - No client service
My parents have been without internet for a couple of days and I have tried helping from my side. I have emailed, ***, and phoned numerous times. Not even the reception at the head office - which is an actual option on the contact line is too lazy to pick up, it seems. It is highly unacceptable, infuriating, frustrating and unprofessional to make it this hard for ANYBODY to be contacted.
1 reviews | Active since Dec 2014
Zoom Fibre - No service - No asssistance - No client service
My parents have been without internet for a couple of days and I have tried helping from my side. I have emailed, ***, and phoned numerous times. Not even the reception at the head office - which is an actual option on the contact line is too lazy to pick up, it seems. It is highly unacceptable, infuriating, frustrating and unprofessional to make it this hard for ANYBODY to be contacted.
1 reviews | Active since Jun 2026
Bad service
No network for almost 8 hours and they just send message that the whole area is experiencing technical issues and they are trying to fix it but this is a regular thing when we have made payments and we don't even get good service from consultants! Very poor service imagine if you have work to submit online but you have paid !
1 reviews | Active since Jun 2026
Bad service
No network for almost 8 hours and they just send message that the whole area is experiencing technical issues and they are trying to fix it but this is a regular thing when we have made payments and we don't even get good service from consultants! Very poor service imagine if you have work to submit online but you have paid !
1 reviews | Active since Jul 2020
STILL WAITING FOR MY REFUND
Good day I hope all is well. My name is Phumzile, on the 22nd of August 2026,I logged a refund with Zoom Fibre. I was advised that I would be paid within 7 working days, every after 7 working days I call and they give me another 7 days that my money will be paid. I am still waitng till today. 30th of September.
1 reviews | Active since Jul 2020
STILL WAITING FOR MY REFUND
Good day I hope all is well. My name is Phumzile, on the 22nd of August 2026,I logged a refund with Zoom Fibre. I was advised that I would be paid within 7 working days, every after 7 working days I call and they give me another 7 days that my money will be paid. I am still waitng till today. 30th of September.