BV
Ben V

1 reviews | Active since Jul 2023

07 Jul 2023, 17:59

Xneelo - you ROCK! ....(a testimonial based on 7 years of consistent service delivery)

I have been a customer of Hetzner, which became Xneelo for many years now. Customers normally only post reviews when they encounter a bad experience, however, I would like to give some feedback. I love Xneelo because I have received professional, quick, solutions driven, patient assistance from each and every representative that I've dealt with over the years, whether by online chat, telephone or email. Moving a lot of businesses to Xneelo from other service providers, trust me, dealing with other service provider is like playing Russian Roulette, depends on who you get on the other end of the line, depends on whether your query will be dealt with promptly. Thank you to each and every staff member at Xneelo for your excellent service and to the management and directors of Xneelo - whatever you are doing, keep on doing it! (PS: @Xneelo Directors, have you considered a career as President of South Africa, SA will flourish with service delivery)

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Replies (1)
Xneelo
Xneelo's reply07 Jul 2023, 18:41
Official
Hi Ben

Thank you so much for taking the time to share your feedback and positive experience. We truly appreciate your kind words and your loyalty as a long-term customer. 

It's wonderful to hear that our team members have consistently provided you with professional, quick, and solutions-driven assistance across all of our communication channels and we are honoured to be your hosting service provider of choice.

We strive to be reliable and a trustworthy service provider, and we will continue to work hard at providing the same level of service in the future.

Your feedback along with your appreciation will be passed along to our entire service team and leaders.

Once again, we extend our sincere gratitude and continued support.

Warm regards,
Your xneelo team