IM
Ignatius M

1 reviews | Active since Jan 2014

21 Aug 2019, 14:05

Xneelo, The Epitome of Great Customer Experience

I needed to transfer my domains from one local service provider to Xneelo. Customer service is inculcated into the DNA of everyone at Xneelo. Anthea's enthusiasm, warmness and kindness lifted my spirits and the rest of the call was perhaps the best I hav' ever had, specifically in a call centre environment.

The technical language was distilled and broken down in a way that a layman like myself could understand. In the end the transfer was very smooth and easy.

Thank you Anthea.

After the call I requested to be transferred to technical support to sort out my emails and "wow" for the first time I didn't have to explain twice why I was transferred.

This is not the first time calling Xneelo. Every time, the service is impressive. I implore all readers to try their service.

Well done team Xneelo...

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Replies (1)
Xneelo
Xneelo's reply21 Aug 2019, 14:58
Official
Hi Ignatius, 

Thank you for taking the time to share your experience with us. 

We are delighted that you have had such a positive encounter and trust that this will be your ongoing experience in the future. 

Your gratitude is appreciated, and encouragement of others to share in your experience is valued. 

We will pass your compliments to Anthea and the rest of the service team. 

Regards
xneelo