IM
Ioanita M
1 reviews | Active since Jul 2018
18 Sept 2024, 13:35
Xneelo Support
We are very unhappy by the service provided by Xneelo. Upon purchasing the SiteBuilder package, we discovered that our website cannot be indexed on Google due to errors on Xneelo's side. Despite our diligent efforts to perfect the website, it remains unusable. Repeated requests to resolve the issue of \Page is not indexed: Duplicate without user-selected canonical\ have been met with inaction. This problem stems from a coding error on their end. While we acknowledge that Xneelo outsources SiteBuilder functionalities to another company, their persistent blame-shifting is not getting our webpage Indexed by Google. Had we chosen a different provider, our website could have been up and running months ago.
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Xneelo's replyOfficial
18 Sept 2024, 16:54Hi Ioanita,
Thank you for taking the time to speak with our Service Manager.
We understand your frustration and deeply regret the inconvenience you've experienced with the SiteBuilder product. While we do our best to support our customers, due to the nature of SiteBuilder, we are reliant on the tools and features released by the product developers and we are eagerly awaiting feedback from the SiteBuilder team confirming when this feature will become available.
This in no way detracts from the work and effort you have put into building your website and we apologise for the impact this has had on your business.
We appreciate your feedback and look forward to further supporting you in the future.
Kind regards,
Your xneelo team
Thank you for taking the time to speak with our Service Manager.
We understand your frustration and deeply regret the inconvenience you've experienced with the SiteBuilder product. While we do our best to support our customers, due to the nature of SiteBuilder, we are reliant on the tools and features released by the product developers and we are eagerly awaiting feedback from the SiteBuilder team confirming when this feature will become available.
This in no way detracts from the work and effort you have put into building your website and we apologise for the impact this has had on your business.
We appreciate your feedback and look forward to further supporting you in the future.
Kind regards,
Your xneelo team
Xneelo's reply18 Sept 2024, 16:54
Official
Hi Ioanita,
Thank you for taking the time to speak with our Service Manager.
We understand your frustration and deeply regret the inconvenience you've experienced with the SiteBuilder product. While we do our best to support our customers, due to the nature of SiteBuilder, we are reliant on the tools and features released by the product developers and we are eagerly awaiting feedback from the SiteBuilder team confirming when this feature will become available.
This in no way detracts from the work and effort you have put into building your website and we apologise for the impact this has had on your business.
We appreciate your feedback and look forward to further supporting you in the future.
Kind regards,
Your xneelo team
Thank you for taking the time to speak with our Service Manager.
We understand your frustration and deeply regret the inconvenience you've experienced with the SiteBuilder product. While we do our best to support our customers, due to the nature of SiteBuilder, we are reliant on the tools and features released by the product developers and we are eagerly awaiting feedback from the SiteBuilder team confirming when this feature will become available.
This in no way detracts from the work and effort you have put into building your website and we apologise for the impact this has had on your business.
We appreciate your feedback and look forward to further supporting you in the future.
Kind regards,
Your xneelo team