DM
Daryle M
1 reviews | Active since Feb 2018
21 Jan 2020, 14:14
XNEELO **** ARISTS/HOSTING COMPANY?
I had a very good year hosting with Xneelo, it was all professional and easy to use until I tried to cancel. They confirmed my cancellation request and in December that this would indeed be my last invoice. Then I got an invoice in January and all of a sudden I get it was not deleted properly. I got warning in Jan that the domains were still there but I had written to them that I wanted to cancel and they confirmed so I presumed they would delete the domains on termination. This is just another lets get what money we can Scheme. The owrst is I am not even allowed to cancel the debit order on my FNB account. ITS MY ACCOUNT PEOPLE, HOW MUCH COMM ARE YOU GETTING FROM XNEELO
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Replies (2)
Xneelo's replyOfficial
21 Jan 2020, 14:34Hi Daryle,
Thank you for sharing your feedback and for taking the call from a service manager to discuss it further.
We acknowledge that the matter should've been handled more effectively and efficiently.
As discussed, your account is up to date and that no further debit order deductions will be attempted.
We sincerely apologise and appreciate your understanding.
Kind Regards,
The xneelo team
Thank you for sharing your feedback and for taking the call from a service manager to discuss it further.
We acknowledge that the matter should've been handled more effectively and efficiently.
As discussed, your account is up to date and that no further debit order deductions will be attempted.
We sincerely apologise and appreciate your understanding.
Kind Regards,
The xneelo team
Xneelo's reply21 Jan 2020, 14:34
Official
Hi Daryle,
Thank you for sharing your feedback and for taking the call from a service manager to discuss it further.
We acknowledge that the matter should've been handled more effectively and efficiently.
As discussed, your account is up to date and that no further debit order deductions will be attempted.
We sincerely apologise and appreciate your understanding.
Kind Regards,
The xneelo team
Thank you for sharing your feedback and for taking the call from a service manager to discuss it further.
We acknowledge that the matter should've been handled more effectively and efficiently.
As discussed, your account is up to date and that no further debit order deductions will be attempted.
We sincerely apologise and appreciate your understanding.
Kind Regards,
The xneelo team
DM
Daryle M's updateReviewer Update
21 Jan 2020, 14:39Thank you Xneelo for such a prompt reply, professional explanation and satisfactory solution, My faith is restored
DM
Daryle M's update21 Jan 2020, 14:39
Reviewer Update
Thank you Xneelo for such a prompt reply, professional explanation and satisfactory solution, My faith is restored