1 reviews | Active since Feb 2021
Xneelo - *********** small business - ******* during Covid times
The billings team misguide you on which package will help cover ALL your data needs. You take on a new package based on their advise and then they slap you with another bill of thousands of rands the following month as opposed to the R489 package they advised you to upgrade to and get you on semantics. If you are small business you will regret using their services and get a bill you can't afford - Go to Afrihost. transferring all my domains asap because next month they will say "Oh the plan you are on that we told you to go on is not enough so you owe us R4100 and not R489." On countless occasions I told them can not afford to pay thousands, but who is listening. Absolutely no one. This is not how you treat people no matter how small who have been using your services for years.
Thank you for taking the call from Jessica, a senior admin and billing team member.
We are happy to learn that we were able to guide you in choosing a Volume Plan which is most suitable for your account and avoid any unplanned disk over-usage costs. We at Xneelo do listen to our customers and therefore offered to remove the over-usage fees for January to assist you.
Thank you for bringing your concern to our attention, allowing us an opportunity to investigate and improve as required.
Kind Regards,
Xneelo
Thank you for taking the call from Jessica, a senior admin and billing team member.
We are happy to learn that we were able to guide you in choosing a Volume Plan which is most suitable for your account and avoid any unplanned disk over-usage costs. We at Xneelo do listen to our customers and therefore offered to remove the over-usage fees for January to assist you.
Thank you for bringing your concern to our attention, allowing us an opportunity to investigate and improve as required.
Kind Regards,
Xneelo