LD
Laura D

1 reviews | Active since Dec 2010

25 May 2021, 08:55

Xneelo offers no support when their are issues with their system

All the emails you send internally to your team or to customers go to Spam with Xneelo. When you report the issue, they send generic replies back that are unhelpful and do not sort the problem out.

It is affecting our business badly and we are losing business because of it as no one receives our mails.

This is the second time I have had to report Xneelo on Hello Pieter in the hope that they will actually sort the issue out and not send generic unhelpful mails out with major problems that helps no one.

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Replies (1)
Xneelo
Xneelo's reply01 Jun 2021, 12:22
Official
Hi Laura,

One of our service managers has been investigating your case and has been corresponding with you via email to help resolve the frustrations you are experiencing.

We have been unable to reach you telephonically but we will continue reaching out to ensure we resolve your concerns and provide guidance.

Kind Regards
Your Xneelo Team