Xneelo Managed Servers Put Customers At Risk

Suggest Xneelo invest time in better training their support staff and having senior admins on standby available to assist after hours.

Why do Admins who apparently know more, not work on weekends or after hours. This is when website maintenance by customers will be performed and will most likely need input from admins, i.e. when there is less traffic on sites. When you are working on an issue you don't have the luxury of waiting till the Monday when an admin may get in...

Extremely frustrating!

Always had excellent service from Xneelo, but recently their service is declining and their Managed Servers are stuck in the stone age.

The Managed Servers are so behind the times and restrictive, your CMS / eCommerce Software will always be vulnerable to hacks and attacks as you can't update or patch them to their latest versions. This is due to Xneelo taking many months before they bring the hosting environment (OS, PHP, DB, etc) up to date with what is current stable, tried and tested industry standards. And when they finally do, they are already outdated again.

Moving over to a Dedicated Server should not be required. We are running Magento, one of the worlds most popular eCommerce Solutions, used by millions, where other hosts have no issues hosting. You would expect Xneelo Managed Servers to at least be current in order to host the latest stable recommended releases by such a popular and shopping cart.

Ticket ID: 594541