BS
Bianca S

1 reviews | Active since Jan 2024

17 Mar 2025, 14:31

Xneelo is out to milk you and they will destroy your business doing it

These people are ****s - they say one thing and do another - used over 100 hours of my time, seemingly happily guiding -to follow their methods to separate mail on a site that is actually on a redirect so its not even up, - wasting my time on 3 different methods - on one hand saying they are helping - but their actions - stressing me out over and over - they had said in November that I wouldn't pay in order to keep the multitude of accounts I have - now instead - they held my biggest account hostage and its been happening all the time - confirmed to have lost me a contract - and leaving my team and clients confused! And after being down for business for Covid! Trying to stand back up only to be abused by the people I am paying to support me! How do you say - "you won't pay more" - then take me through all these time wasters - only to give me the instruction to get an external person and 1 working day after getting that instruction (Friday) - backtracks on last week Tuesday's (4 working days ago's arrangement) - (Today - Monday) charging me more than than hosting costs for the whole year! They also had my sites down on and off a total of around 5 - 10 days per month since moving to them with no notice to me - because from week to week the next person wouldn't know about the last This was the most frustrating experience! I would have to continuously on this site - they also send invoice totals only - no invoices - you have to go to somewhere on your account to see these and with multiple accounts there doesn't seem to be one place to easily access across accounts - So that is all an independant issue - to the new one arising from the old - and this - this, actually contravenes FICA ACT - and CPA - bear with me, so, because I "owed" them for the hosting of 3 other domains (a small amount), they again shut down the largest unrelated domain, and held it hostage! Not the ones related to the billed accounts - not even my main account - but the largest - Now they are saying they will shut it down again on 24 March if I don't pay for what was essentially their own bad guidance and back tracking on what was part of the original deal with them. They really don't care at all about their clients - superficially sure - but actual action - expect to have your most precious resources wasted and then charged for the privilege.

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Replies (1)
Xneelo
Xneelo's reply17 Mar 2025, 22:05
Official
Hi Bianca,

Thank you for sharing your concerns. A service manager will reach out soon to discuss this further.

Kind Regards, 
Your xneelo Team