DP
Dale P
1 reviews | Active since Oct 2012
02 Jan 2020, 11:45
Xneelo Hetzner. has to fabricate charges to due to poor admin?
We have been clients of Hetzner for 8 years with the same banking details. Suddenly they cannot debit the account. The reason given from the bank was BRANCH CODE DOES NOT EXIST. Now they are wanting to charge R 50 due to this error, More than likely they messed up their billing file to the bank and that is why the debit has not gone through. I logged a ticket and the response was the EXACT same email telling me that the debit order has failed. Boo to Xneelo/Hetzner for poor admin and phoney support.
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Replies (2)
Xneelo's replyOfficial
02 Jan 2020, 13:55Hi Dale,
A service manager has attempted to reach you per telephone to discuss the matter.
The debit order rejection notification you received this morning was sent in error. The submission file was accurately submitted and processed and debit order deductions ran as per normal. Please rest assured that you will not be charged a debit order rejection fee and that you can safely ignore the notification received.
We sincerely apologise and invite you to respond to the email we've sent if we can be of any further assistance.
Kind Regards,
Xneelo
A service manager has attempted to reach you per telephone to discuss the matter.
The debit order rejection notification you received this morning was sent in error. The submission file was accurately submitted and processed and debit order deductions ran as per normal. Please rest assured that you will not be charged a debit order rejection fee and that you can safely ignore the notification received.
We sincerely apologise and invite you to respond to the email we've sent if we can be of any further assistance.
Kind Regards,
Xneelo
Xneelo's reply02 Jan 2020, 13:55
Official
Hi Dale,
A service manager has attempted to reach you per telephone to discuss the matter.
The debit order rejection notification you received this morning was sent in error. The submission file was accurately submitted and processed and debit order deductions ran as per normal. Please rest assured that you will not be charged a debit order rejection fee and that you can safely ignore the notification received.
We sincerely apologise and invite you to respond to the email we've sent if we can be of any further assistance.
Kind Regards,
Xneelo
A service manager has attempted to reach you per telephone to discuss the matter.
The debit order rejection notification you received this morning was sent in error. The submission file was accurately submitted and processed and debit order deductions ran as per normal. Please rest assured that you will not be charged a debit order rejection fee and that you can safely ignore the notification received.
We sincerely apologise and invite you to respond to the email we've sent if we can be of any further assistance.
Kind Regards,
Xneelo
DP
Dale P's updateReviewer Update
02 Jan 2020, 14:54I have responded to you email accordingly
DP
Dale P's update02 Jan 2020, 14:54
Reviewer Update
I have responded to you email accordingly