MO
Mike O
1 reviews | Active since Aug 2024
26 Aug 2024, 14:40
Xneelo Billing team has just cost us a couple of thousand rands
We did ask Xneelo to adjust our invoice data for the last 2 month to reflect our correct VAT details. They simply refusing this for reasons that are not to understand or simply wrong . This has cost us a couple of thousand rands. Really bad service
Helpful (0)
Replies (4)0
Replies (4)
Xneelo's replyOfficial
26 Aug 2024, 15:10Hi Mike,
A service manager will contact you shortly to further assist.
Kind regards,
xneelo
A service manager will contact you shortly to further assist.
Kind regards,
xneelo
Xneelo's reply26 Aug 2024, 15:10
Official
Hi Mike,
A service manager will contact you shortly to further assist.
Kind regards,
xneelo
A service manager will contact you shortly to further assist.
Kind regards,
xneelo
Xneelo's replyOfficial
27 Aug 2024, 11:25Hi Mike,
Thank you for taking our call.
We aim to provide support that is trusted and accurate. We acknowledge your request to have VAT details amended on historical invoices however, to ensure accuracy and consistency, we maintain a policy of not altering historical records to ensure best business practice.
If there's anything else we can support you with, please don't hesitate to contact us.
Kind Regards,
xneelo
Thank you for taking our call.
We aim to provide support that is trusted and accurate. We acknowledge your request to have VAT details amended on historical invoices however, to ensure accuracy and consistency, we maintain a policy of not altering historical records to ensure best business practice.
If there's anything else we can support you with, please don't hesitate to contact us.
Kind Regards,
xneelo
Xneelo's reply27 Aug 2024, 11:25
Official
Hi Mike,
Thank you for taking our call.
We aim to provide support that is trusted and accurate. We acknowledge your request to have VAT details amended on historical invoices however, to ensure accuracy and consistency, we maintain a policy of not altering historical records to ensure best business practice.
If there's anything else we can support you with, please don't hesitate to contact us.
Kind Regards,
xneelo
Thank you for taking our call.
We aim to provide support that is trusted and accurate. We acknowledge your request to have VAT details amended on historical invoices however, to ensure accuracy and consistency, we maintain a policy of not altering historical records to ensure best business practice.
If there's anything else we can support you with, please don't hesitate to contact us.
Kind Regards,
xneelo
MO
Mike O's updateReviewer Update
27 Aug 2024, 11:47I don't see how accurency and consistency are threatend if the invoice details are corrected. Its the first time ever expirienced a feedback like this. From A to Z bad service. So disappointing.
MO
Mike O's update27 Aug 2024, 11:47
Reviewer Update
I don't see how accurency and consistency are threatend if the invoice details are corrected. Its the first time ever expirienced a feedback like this. From A to Z bad service. So disappointing.
Xneelo's replyOfficial
10 Sept 2024, 11:22Hi Mike,
We apologise for the misunderstanding on our part and for the delay in making your requested adjustments.
We appreciate your feedback and have taken this opportunity to review our internal processes and policies for customer benefit.
Thank you for your ongoing support.
Kind regards,
xneelo
We apologise for the misunderstanding on our part and for the delay in making your requested adjustments.
We appreciate your feedback and have taken this opportunity to review our internal processes and policies for customer benefit.
Thank you for your ongoing support.
Kind regards,
xneelo
Xneelo's reply10 Sept 2024, 11:22
Official
Hi Mike,
We apologise for the misunderstanding on our part and for the delay in making your requested adjustments.
We appreciate your feedback and have taken this opportunity to review our internal processes and policies for customer benefit.
Thank you for your ongoing support.
Kind regards,
xneelo
We apologise for the misunderstanding on our part and for the delay in making your requested adjustments.
We appreciate your feedback and have taken this opportunity to review our internal processes and policies for customer benefit.
Thank you for your ongoing support.
Kind regards,
xneelo