WF
Wynn F
1 reviews | Active since Jan 2011
22 Feb 2025, 12:31
x-nothanku
Dealing with xneelo is beyond frustrating. They could't organise a **** up in a brewery...Hetzner on the other hand...wonderful service and was, until the takeover. Technical Consultants are rude, billing department simply don't care who you are, even IF you've previously been with Hetzner for YEARS!!
As much as the ball ache iS going to be, moving all my websites over to another service provider, I think it's time to leave xneelo and their "willingness" to help, behind.
Please don't even TRY to contact me, you will have have a pleasant time. I am only trying too let other people know what they are in for.
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Xneelo's replyOfficial
22 Feb 2025, 14:47Hi Wynn,
Thank you for providing your feedback.
We regret to hear that your experience with us has not been a positive one, and that our support has not met your expectations. We recognise the importance of exceptional customer service, and we are truly sorry that we have not delivered the quality interactions you deserve.
We will review your interactions with our Support team and ensure we take any learnings to improve moving forward.
While we respect your decision to explore other options, we would appreciate the opportunity to resolve any outstanding concerns or support you with transitioning your services to a different provider, should you choose to do so.
Kind Regards,
The xneelo Team
Thank you for providing your feedback.
We regret to hear that your experience with us has not been a positive one, and that our support has not met your expectations. We recognise the importance of exceptional customer service, and we are truly sorry that we have not delivered the quality interactions you deserve.
We will review your interactions with our Support team and ensure we take any learnings to improve moving forward.
While we respect your decision to explore other options, we would appreciate the opportunity to resolve any outstanding concerns or support you with transitioning your services to a different provider, should you choose to do so.
Kind Regards,
The xneelo Team
Best regards,
Xneelo's reply22 Feb 2025, 14:47
Official
Hi Wynn,
Thank you for providing your feedback.
We regret to hear that your experience with us has not been a positive one, and that our support has not met your expectations. We recognise the importance of exceptional customer service, and we are truly sorry that we have not delivered the quality interactions you deserve.
We will review your interactions with our Support team and ensure we take any learnings to improve moving forward.
While we respect your decision to explore other options, we would appreciate the opportunity to resolve any outstanding concerns or support you with transitioning your services to a different provider, should you choose to do so.
Kind Regards,
The xneelo Team
Thank you for providing your feedback.
We regret to hear that your experience with us has not been a positive one, and that our support has not met your expectations. We recognise the importance of exceptional customer service, and we are truly sorry that we have not delivered the quality interactions you deserve.
We will review your interactions with our Support team and ensure we take any learnings to improve moving forward.
While we respect your decision to explore other options, we would appreciate the opportunity to resolve any outstanding concerns or support you with transitioning your services to a different provider, should you choose to do so.
Kind Regards,
The xneelo Team
Best regards,