WORST SERVICE EVER EXPERIENCED.

Below are the email correspondence between Xneelo, Premitel and Bryan (Company Owner) and myself (IT Manager).

Good evening Bryan,

Thank you for taking my call earlier this afternoon.

We have attempted to reach out to the current account owner to assist with the transfer for the domain spraytech.co.za. Regrettably, we have not been able to reach them via telephone at the time. A follow-up email has been sent and we are waiting for their response to further assist.

Following your call with my colleague Gizela, you have confirmed that should the Registrant email not be valid or monitored that we request it to be updated to ***. This update will take 5 days to resolve.

We will keep you updated and revert back as soon as a response is received from the account owner. (Account Owner = Company Owner)

Kind Regards,

Sanet Maartens Senior Consultant xneelo (Pty) Ltd

Good afternoon Bryan,

I have been in contact with your current provider and it was confirmed that the Registrant email address is currently not valid. We will assist them to update it and once the 5 days have lapsed, you will be required to request a new transfer.

The update will be complete on Thursday 17.06.2021, thereafter you are able to request a new transfer ticket.

Kind Regards,

Sanet Maartens Senior Consultant xneelo (Pty) Ltd

Today I receive this e-mail:

As you are not listed as an authoritative contact for the xneelo account on which 'spraytech.co.za' is listed, for security reasons we are restricted in the information we may share with you.

An email with the required information will be sent to the Account Owner and we will inform them that you are requesting an update.

Now remember the Registrant email is not valid or monitored. So please explain how they going to inform the Account Owner/Company Owner via e-mail?

This issue has been going on for +/- 1 month. Xneelo refuses to give the Company Owner any information regarding our Domain which was opened more than 25 years ago. All we are trying to do is, is to transfer OUR domain from Xneelo to Afrihost.