AB
Antje B

1 reviews | Active since May 2023

17 Feb 2025, 17:05

Wian is 5 stars!!

How long does it take to completely eliminate a sneaky malware virus, seamlessly reinstall an FTP database, restore crucial files, upload backups, and get everything running as if nothing ever happened?

Well, for me and the absolutely brilliant Wian, just an astonishingly swift one and a half hours!

Honestly, if it were up to me, I probably still wouldn’t have even realized there was a nasty virus lurking on my servers!

Wian, with his unbelievably patient and calm demeanor, guided me—step by careful step—through the entire process, making sure every single issue caused by this virus was thoroughly resolved. Not only did he help me recover my website flawlessly, but he also took the time to teach me how to properly back up my files and, best of all, recommended the perfect plugins to prevent this nightmare from ever happening again!

Wian, I cannot emphasize enough how incredibly grateful I am for your dedication, expertise, and kindness. You went above and beyond to help me and my small business, not just with this major disaster but also with countless smaller issues in the past.

Thank you from the bottom of my heart—you are truly a lifesaver!

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Replies (1)
Xneelo
Xneelo's reply17 Feb 2025, 18:24
Official
Hi Antje,

Thank you for your incredible feedback!

It's fantastic to hear of the exceptional support you received from Wian. He is definitely one of the best! Our team is passionate about not only delivering efficient service in the moment but also providing tools and insights that lead to sustainable long-term solutions, in pursuit of upholding our brand promise of Trusted in Hosting. We are confident this will continue to be your experience in future, and your kind words have been passed on to Wian and the wider team.

Thank you again for your lovely feedback.

Warm regards,
Your xneelo team.