RB
Robert B
1 reviews | Active since Jun 2020
09 Jun 2020, 23:33
We experienced unreliable disks multiple times
We had multiple disk failures with our expensive dedicated server with Xneelo. Their unreliable hardware caused us a lot of problems and our complaints at the time were just 'we will replace the disk'. On one of the failure instances, they even replaced the disk with an incorrect disk and we had to re-install our system twice that time. Thankfully we are finally rid of this company and have taken our business to a different online hosting provider with more reliable equipment.
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Replies (2)
Xneelo's replyOfficial
10 Jun 2020, 12:57Dear Robert,
Many thanks for taking my call earlier today.
We deeply regret the disk issues experienced last year and the error that was made during the disk replacement process. We certainly could have handled this better and done more to restore our relationship. Thank you for your feedback which helped us to make the necessary adjustments and ensure that we don’t have a recurrence. All the drives that we use are enterprise grade disks, have a 5 year manufacturer warranty and are thoroughly tested prior to commissioning. To date, we have had a very low failure rate and it is exceptional for a server to experience multiple drive failures certainly in such a short timeframe. We will take this opportunity to investigate this further. All our new servers make use of SSD technology now.
While we are sad to see you leave, we wish you every success and hope that we can be of service to you again in the future.
Kind regards
Xneelo team
Many thanks for taking my call earlier today.
We deeply regret the disk issues experienced last year and the error that was made during the disk replacement process. We certainly could have handled this better and done more to restore our relationship. Thank you for your feedback which helped us to make the necessary adjustments and ensure that we don’t have a recurrence. All the drives that we use are enterprise grade disks, have a 5 year manufacturer warranty and are thoroughly tested prior to commissioning. To date, we have had a very low failure rate and it is exceptional for a server to experience multiple drive failures certainly in such a short timeframe. We will take this opportunity to investigate this further. All our new servers make use of SSD technology now.
While we are sad to see you leave, we wish you every success and hope that we can be of service to you again in the future.
Kind regards
Xneelo team
Xneelo's reply10 Jun 2020, 12:57
Official
Dear Robert,
Many thanks for taking my call earlier today.
We deeply regret the disk issues experienced last year and the error that was made during the disk replacement process. We certainly could have handled this better and done more to restore our relationship. Thank you for your feedback which helped us to make the necessary adjustments and ensure that we don’t have a recurrence. All the drives that we use are enterprise grade disks, have a 5 year manufacturer warranty and are thoroughly tested prior to commissioning. To date, we have had a very low failure rate and it is exceptional for a server to experience multiple drive failures certainly in such a short timeframe. We will take this opportunity to investigate this further. All our new servers make use of SSD technology now.
While we are sad to see you leave, we wish you every success and hope that we can be of service to you again in the future.
Kind regards
Xneelo team
Many thanks for taking my call earlier today.
We deeply regret the disk issues experienced last year and the error that was made during the disk replacement process. We certainly could have handled this better and done more to restore our relationship. Thank you for your feedback which helped us to make the necessary adjustments and ensure that we don’t have a recurrence. All the drives that we use are enterprise grade disks, have a 5 year manufacturer warranty and are thoroughly tested prior to commissioning. To date, we have had a very low failure rate and it is exceptional for a server to experience multiple drive failures certainly in such a short timeframe. We will take this opportunity to investigate this further. All our new servers make use of SSD technology now.
While we are sad to see you leave, we wish you every success and hope that we can be of service to you again in the future.
Kind regards
Xneelo team
RB
Robert B's updateReviewer Update
12 Jun 2020, 14:22Dear Xneelo,
Thank you for handling this complaint expediently and in a very professional and courteous manner. That does mean a lot and I greatly appreciate the additional assistance provided. Wishing you all the best.
Regards,
Robert
Thank you for handling this complaint expediently and in a very professional and courteous manner. That does mean a lot and I greatly appreciate the additional assistance provided. Wishing you all the best.
Regards,
Robert
RB
Robert B's update12 Jun 2020, 14:22
Reviewer Update
Dear Xneelo,
Thank you for handling this complaint expediently and in a very professional and courteous manner. That does mean a lot and I greatly appreciate the additional assistance provided. Wishing you all the best.
Regards,
Robert
Thank you for handling this complaint expediently and in a very professional and courteous manner. That does mean a lot and I greatly appreciate the additional assistance provided. Wishing you all the best.
Regards,
Robert