Unresponsive, automated and pedantic client services

<div>I agree with all the negative comments about Xneelo Support. This company's client support service has deteriorated significantly over the past few years. As a Hetzner/Xneelo client of more than fifteen years, as well as being the account administrator for my company of which I am a director, one would expect to hold some credibility when contacting Xneelo's online support desk for assistance in dealing with a matter of some urgency. But not if&nbsp; ***** is on the other end of the line! Unresponsive, automated and pedantic serves to describe her level of support. Maybe this negative rating will illicit some response from Xneelo, who are welcome to contact me if they require the details?</div>