Unacceptable

I've been a Hetzner / xneelo customer since 2008 (almost 15 year). I've spent hundreds of thousands in hosting and domains for me and my clients, and have referred about a dozen clients.

Now xneelo wants to charge R600 because I was a week late in paying a R981 invoice, despite the fact that I emailed to let them know I'll be a few days late.

This is unacceptable.

I've asked for a manager to call me.