unable to communicate with these people

when I 1st contracted with hetzner, before they became xneelo I had excellent service.

it has since deteriorated to mediocre at best.

I cannot email them because I cannot log in .

I cannot phone them because their numbers just say " unable to connect call" . a far cry from the phone being picked ip by a service consultant within 3 rings when I first joined.

there is increasing downtime. They ate prob ably unaware they have issues because their clients , like me, probably can't get through to them.