CK
Chris K
1 reviews | Active since Aug 2012
28 Sept 2023, 10:56
Total incompetence and inability - cant even send an invoice to a client!
Once again xneelo pathetic customer service strikes again - 5 requests for a invoice to make payment - to no avail. Its atrocious that a customer has to beg and plead for an invoice to make payment for a product/service and the supplier refuses to send the invoice but yet threatens to suspend your service unless payment is made --
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Xneelo's replyOfficial
28 Sept 2023, 12:09Hi Chris,
Thank you for raising your concerns and for taking the time to speak to one of our Billing Service managers.
As shared, we aim to support you using our chat platform as our main means of communication to allow the benefit of great tools to create a more efficient experience when receiving assistance from our team. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We also offer customers the tools to access items directly via their control panel. All invoices are immediately uploaded to your control panel during our invoice run as well as sent to all account owners and billing contacts on the account.
We will continue our focus of enabling our customers and offering a more efficient service experience.
Warm regards,
Your xneelo team
Thank you for raising your concerns and for taking the time to speak to one of our Billing Service managers.
As shared, we aim to support you using our chat platform as our main means of communication to allow the benefit of great tools to create a more efficient experience when receiving assistance from our team. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We also offer customers the tools to access items directly via their control panel. All invoices are immediately uploaded to your control panel during our invoice run as well as sent to all account owners and billing contacts on the account.
We will continue our focus of enabling our customers and offering a more efficient service experience.
Warm regards,
Your xneelo team
Xneelo's reply28 Sept 2023, 12:09
Official
Hi Chris,
Thank you for raising your concerns and for taking the time to speak to one of our Billing Service managers.
As shared, we aim to support you using our chat platform as our main means of communication to allow the benefit of great tools to create a more efficient experience when receiving assistance from our team. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We also offer customers the tools to access items directly via their control panel. All invoices are immediately uploaded to your control panel during our invoice run as well as sent to all account owners and billing contacts on the account.
We will continue our focus of enabling our customers and offering a more efficient service experience.
Warm regards,
Your xneelo team
Thank you for raising your concerns and for taking the time to speak to one of our Billing Service managers.
As shared, we aim to support you using our chat platform as our main means of communication to allow the benefit of great tools to create a more efficient experience when receiving assistance from our team. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We also offer customers the tools to access items directly via their control panel. All invoices are immediately uploaded to your control panel during our invoice run as well as sent to all account owners and billing contacts on the account.
We will continue our focus of enabling our customers and offering a more efficient service experience.
Warm regards,
Your xneelo team