Thank You Tristan!

We are a small company. Our email is getting hosted with Xneelo. Since last Monday (today 8 days), we were not able to send email. We do receive email, but cannot send email. Our ISP has done some or other migration with another ISP and since then we have this challenge. For 8 days, 3 calls per day I am on the phone with the ISP and every time they escalate and escalate the call. I have also spoken to 2 support consultants at Xneelo, one on Friday and one yesterday, both of them confirmed that the challenge is on the ISP side.

As a last resort, I tried this morning again Xneelo, got through to a friendly lady called "Tristan". I must add that the dogs went mad as the plumbers arrive at the same time when she is trying to support me. She was overly patient. She tired a few things and then said lets try something... She then changed the port on my email client from the default "25" to another. And... they emails flew out!

Thank you to Tristan, your support was just out of the norm, gone the extra mile and all. Thank you Tristan! Anton Steyn