KJ
Kevin J
1 reviews | Active since Dec 2020
29 Sept 2023, 15:38
Support Call Centre is either Amazing or Pathetic. Fortunately more Amazing instances
The Call Centre experience is mixed. Some staff like Jessica and Chloé are excellent. Generally the service is above average. BUT there was one guy who just made it as difficult as possible to just do something simple. He alone removed one star.
Negative - they are no longer answering phone calls. I was told it is to "encourage" people to use the web chat feature. BUT, how are customers going to know that they need to use the web chat feature. Record a message that plays while customers are on hold. Explain to them how to use the web chat. I have been on hold for 5 minutes at a time. Alternatively get the idiot mentioned above to answer the phone and tell people to use the web-chat.
Helpful (0)
Replies (1)0
Replies (1)
Xneelo's replyOfficial
29 Sept 2023, 16:51Hi Kevin,
We would like to express our gratitude for taking the time to connect with our service manager and for providing insights into your recent service experience with xneelo.
As mentioned, our goal is to deliver an efficient and effective support experience, which is why we are increasingly relying on our LiveChat platform as our main means of communication. Our Chat platform offers additional features, such as the ability to share screenshots and attachments, to better assist in resolving your inquiries.
Please be assured that our telephone support will still be available, although it's worth noting that wait times may be longer, as we aim to prioritise LiveChat as our primary point of contact.
Your feedback is incredibly valuable to us, and we are dedicated to ensuring that our voice prompts guide customers to utilise the LiveChat feature if they are unable to connect with a consultant by phone.
Thank you for your support. We have shared your kind words with Jessica, Chloé and the service team.
Warm regards,
Your xneelo team
We would like to express our gratitude for taking the time to connect with our service manager and for providing insights into your recent service experience with xneelo.
As mentioned, our goal is to deliver an efficient and effective support experience, which is why we are increasingly relying on our LiveChat platform as our main means of communication. Our Chat platform offers additional features, such as the ability to share screenshots and attachments, to better assist in resolving your inquiries.
Please be assured that our telephone support will still be available, although it's worth noting that wait times may be longer, as we aim to prioritise LiveChat as our primary point of contact.
Your feedback is incredibly valuable to us, and we are dedicated to ensuring that our voice prompts guide customers to utilise the LiveChat feature if they are unable to connect with a consultant by phone.
Thank you for your support. We have shared your kind words with Jessica, Chloé and the service team.
Warm regards,
Your xneelo team
Xneelo's reply29 Sept 2023, 16:51
Official
Hi Kevin,
We would like to express our gratitude for taking the time to connect with our service manager and for providing insights into your recent service experience with xneelo.
As mentioned, our goal is to deliver an efficient and effective support experience, which is why we are increasingly relying on our LiveChat platform as our main means of communication. Our Chat platform offers additional features, such as the ability to share screenshots and attachments, to better assist in resolving your inquiries.
Please be assured that our telephone support will still be available, although it's worth noting that wait times may be longer, as we aim to prioritise LiveChat as our primary point of contact.
Your feedback is incredibly valuable to us, and we are dedicated to ensuring that our voice prompts guide customers to utilise the LiveChat feature if they are unable to connect with a consultant by phone.
Thank you for your support. We have shared your kind words with Jessica, Chloé and the service team.
Warm regards,
Your xneelo team
We would like to express our gratitude for taking the time to connect with our service manager and for providing insights into your recent service experience with xneelo.
As mentioned, our goal is to deliver an efficient and effective support experience, which is why we are increasingly relying on our LiveChat platform as our main means of communication. Our Chat platform offers additional features, such as the ability to share screenshots and attachments, to better assist in resolving your inquiries.
Please be assured that our telephone support will still be available, although it's worth noting that wait times may be longer, as we aim to prioritise LiveChat as our primary point of contact.
Your feedback is incredibly valuable to us, and we are dedicated to ensuring that our voice prompts guide customers to utilise the LiveChat feature if they are unable to connect with a consultant by phone.
Thank you for your support. We have shared your kind words with Jessica, Chloé and the service team.
Warm regards,
Your xneelo team