1 reviews | Active since Sept 2010
Pathetic support service
Pathetic service. Phoned support to assist with a domain transfer for which I am not receiving the transfer tickets. Suddenly I am reminded why am taking my business away from this useless service provider. What is support doing there if they can't assist with a simple thing like check why I am not receiving the emails..
Hi Jacques,
Thank you for your feedback on your recent service experience. Please accept our sincere apologies for the frustration that you experienced while following-up on your domain transfers. One of our Service Managers has been in touch with you to assist.
Domain transfers are usually something handled by our Admin team during administrative hours (weekdays 8am-5pm), however Technical Support should at least have been able to give you some guidance or advice. We will follow-up to ensure that this is addressed within the team.
The underlying reason for the delays which necessitated your call to us was that there were mail delays experienced at the Registrar, who we work in conjunction with to administer domain names, on Friday.
We trust that the assistance received by our Service Manager will ensure an efficient transfer of your domains.
Kind Regards,
Hetzner
Hi Jacques,
Thank you for your feedback on your recent service experience. Please accept our sincere apologies for the frustration that you experienced while following-up on your domain transfers. One of our Service Managers has been in touch with you to assist.
Domain transfers are usually something handled by our Admin team during administrative hours (weekdays 8am-5pm), however Technical Support should at least have been able to give you some guidance or advice. We will follow-up to ensure that this is addressed within the team.
The underlying reason for the delays which necessitated your call to us was that there were mail delays experienced at the Registrar, who we work in conjunction with to administer domain names, on Friday.
We trust that the assistance received by our Service Manager will ensure an efficient transfer of your domains.
Kind Regards,
Hetzner