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Nushree A
1 reviews | Active since Aug 2009
20 Oct 2023, 11:18
Paid for 12months in full on 18th October
Paid for 12months in full on 18th October. Nothing worked. Requested cancelation on 18th October. Response today - I will be billed for 2 months, that's 60 days! And only refunded 10months payments from the 12month total. Yet! The website says money back guarantee of 7 days if you cjange your mind!!!! https://xneelo.co.za/help-centre/accounts-and-payments/how-do-i-qualify-for-xneelos-money-back-guarantee/
Helpful (0)
Replies (3)0
Replies (3)
Xneelo's replyOfficial
20 Oct 2023, 13:12Hi Nushree,
Thank you for taking our call and allowing one of our service managers to discuss the invoicing on your account with you.
We have identified the root cause for the incorrect refund amount being generated and have taken the appropriate corrective actions to ensure that the 7-day money-back guarantee is correctly app**** to your account, as well as prevent this from future occurrences.
Thank you for bringing this to our attention and allowing us the opportunity to address and resolve your concerns.
Warm regards,
Your xneelo team
Xneelo's reply20 Oct 2023, 13:12
Official
Hi Nushree,
Thank you for taking our call and allowing one of our service managers to discuss the invoicing on your account with you.
We have identified the root cause for the incorrect refund amount being generated and have taken the appropriate corrective actions to ensure that the 7-day money-back guarantee is correctly app**** to your account, as well as prevent this from future occurrences.
Thank you for bringing this to our attention and allowing us the opportunity to address and resolve your concerns.
Warm regards,
Your xneelo team
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Nushree A's updateReviewer Update
24 Oct 2023, 08:18After posting on this forum I was contacted pretty shortly there after.
As above, a bug was discovered on billing system.
I was refunded in full and I thank Righardt for taking it up to resolve this issue speedily.
On another note -
I'm still get mailers telling me the wp update has failed eventho I've canceled the service, so yay another bug to fix.
As above, a bug was discovered on billing system.
I was refunded in full and I thank Righardt for taking it up to resolve this issue speedily.
On another note -
I'm still get mailers telling me the wp update has failed eventho I've canceled the service, so yay another bug to fix.
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Nushree A's update24 Oct 2023, 08:18
Reviewer Update
After posting on this forum I was contacted pretty shortly there after.
As above, a bug was discovered on billing system.
I was refunded in full and I thank Righardt for taking it up to resolve this issue speedily.
On another note -
I'm still get mailers telling me the wp update has failed eventho I've canceled the service, so yay another bug to fix.
As above, a bug was discovered on billing system.
I was refunded in full and I thank Righardt for taking it up to resolve this issue speedily.
On another note -
I'm still get mailers telling me the wp update has failed eventho I've canceled the service, so yay another bug to fix.
Xneelo's replyOfficial
24 Oct 2023, 09:11Hi Nushree,
Thank you for raising your concerns and providing feedback. We're pleased that your billing query has been successfully resolved, and we appreciate your kind words regarding Righardt's swift resolution.
We value that you’ve taken the time to speak with our service manager who addressed the ongoing notifications relating to your Managed WordPress instance and we are happy to confirm that this was resolved to your liking.
Please feel free to reach out should you have any further questions or require support.
Warm regards,
Thank you for raising your concerns and providing feedback. We're pleased that your billing query has been successfully resolved, and we appreciate your kind words regarding Righardt's swift resolution.
We value that you’ve taken the time to speak with our service manager who addressed the ongoing notifications relating to your Managed WordPress instance and we are happy to confirm that this was resolved to your liking.
Please feel free to reach out should you have any further questions or require support.
Warm regards,
Your xneelo team
Xneelo's reply24 Oct 2023, 09:11
Official
Hi Nushree,
Thank you for raising your concerns and providing feedback. We're pleased that your billing query has been successfully resolved, and we appreciate your kind words regarding Righardt's swift resolution.
We value that you’ve taken the time to speak with our service manager who addressed the ongoing notifications relating to your Managed WordPress instance and we are happy to confirm that this was resolved to your liking.
Please feel free to reach out should you have any further questions or require support.
Warm regards,
Thank you for raising your concerns and providing feedback. We're pleased that your billing query has been successfully resolved, and we appreciate your kind words regarding Righardt's swift resolution.
We value that you’ve taken the time to speak with our service manager who addressed the ongoing notifications relating to your Managed WordPress instance and we are happy to confirm that this was resolved to your liking.
Please feel free to reach out should you have any further questions or require support.
Warm regards,
Your xneelo team