PR
Philip R
1 reviews | Active since Dec 2010
04 Sept 2026, 16:26
No email the whole week!!!
We have had zero email service this whole week!! Appalling service. They have a notification about Jhb outages, however we are in CT. They did a migration last weekend and somebody stuffed it up. Zero communication. Zero apologies. I have had to resort to Gmail for my work. How embarrassing. Xneelo, get your **** together!!
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Replies (2)
Xneelo's replyOfficial
04 Sept 2026, 16:44Hi Phillip,
We sincerely apologise for the inconvenience this has caused you and, in particular, your business.
One of our Service Managers will be in touch with you via a call.
Kind Regards,
The xneelo Team
We sincerely apologise for the inconvenience this has caused you and, in particular, your business.
One of our Service Managers will be in touch with you via a call.
Kind Regards,
The xneelo Team
Xneelo's reply04 Sept 2026, 16:44
Official
Hi Phillip,
We sincerely apologise for the inconvenience this has caused you and, in particular, your business.
One of our Service Managers will be in touch with you via a call.
Kind Regards,
The xneelo Team
We sincerely apologise for the inconvenience this has caused you and, in particular, your business.
One of our Service Managers will be in touch with you via a call.
Kind Regards,
The xneelo Team
PR
Philip R's updateReviewer Update
07 Sept 2026, 09:48Thank you Xneelo for resolving this. A week later and things seem back to normal.
Appreciate the instant telephone contact after my review here and the follow up after the weekend.
Customer Service and up-time has always been excellent, so this loss of email service for the week hit hard.
Appreciate the instant telephone contact after my review here and the follow up after the weekend.
Customer Service and up-time has always been excellent, so this loss of email service for the week hit hard.
PR
Philip R's update07 Sept 2026, 09:48
Reviewer Update
Thank you Xneelo for resolving this. A week later and things seem back to normal.
Appreciate the instant telephone contact after my review here and the follow up after the weekend.
Customer Service and up-time has always been excellent, so this loss of email service for the week hit hard.
Appreciate the instant telephone contact after my review here and the follow up after the weekend.
Customer Service and up-time has always been excellent, so this loss of email service for the week hit hard.