DAH
Dr. Anele Hammond

1 reviews | Active since Sept 2024

09 Oct 2024, 10:43

Mr Lee Quickfall is the most compassionate, efficient and professional Consultant at Xneelo. His service is exemplary.

I have struggled a lot at Xneelo with my domain and the general service until my case was transferred to Mr Lee Quickfall.

First, his product knowledge is excellent. Secondly, his compassion enables him to take time to understand his client and her business needs. His deep understanding of their product offering enabled him to suggest a completely different solution to my request, that resolved all the issues I struggled with for years. What struck me was his patience and methodical manner in which he addressed my query, ensuring my understanding and agreement throughout. Importantly, staying with my query until it is fully resolved, whilst giving feedback at every step. A company and a product can take you so far, but your humanity, respect and empathy is the magic that turns your company into a service giant with UBUNTU!

Thank you Lee, and may you extend this great service to all your clients.

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Replies (1)
Xneelo
Xneelo's reply09 Oct 2024, 11:03
Official
Hi Dr. Hammond,

Thank you for the glowing review regarding your service experience with Lee! We've shared the wonderful feedback with the team and himself and I'm sure your words will be greatly appreciated!

Your review describes perfectly the support interactions that we'd like every customer to experience and something that each of our consultants strives to provide.

We look forward to supporting you for many more years to come.

Best regards,
The Xneelo Team