JB
Julius B

1 reviews | Active since Apr 2022

14 Apr 2022, 22:57

I`ve had the BEST support experience ever!

Listen here, what a MAN! Ian Mckenzie was my support consultant, and oh lord! This guy is awesome. THE REAL DEAL! We`ve been working for more than a month on our new email signatures that we`ll be hosting, and we`ve had heavy domain confusion problems, just a lot of stuff. It`s a long story.

Ian immediately stepped in to help with all the issues, sat with me during late-night hours to solve everything and to even test everything with me on our computers and personal devices. This man made SURE everything is working everywhere as it should without me even asking.

I don`t know what to say. I`m blown away by the amazing service. I hope he gets rewarded or receives the recognition he deserves for his service. I left the office tonight feeling like someone actually cares to help. We`re in a country where people like Ian are not found very often.

P.s. JUST FOR THE RECORD, this is difficult to explain. But he really used his brain. Like, with the whole start of our conversation, we had no proof we were the legit owners of our account, but with his experience, he could identify that we were at least legit, and really struggling.

Normally any company would ignore our request off the bat because of so many hackers and ******** nowadays. He didn't just throw us to the side, he doubled check everything and didn`t even reply to our email. He called us immediately and started advising us on where we should start with solving this whole situation.

Best support guy ever.

If anything comes up, HE`S the one I`m emailing without a doubt!

5-star review, if I could PAY to add a special 6th star, I would`ve done that as well!

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Replies (1)
Xneelo
Xneelo's reply15 Apr 2022, 05:10
Official
Hi Julius,

Thank you for taking the time and providing us with your feedback. We are pleased to learn that your experience with xneelo and with Ian was of a high standard and that we were able to resolve your issues. At xneelo we strive to always deliver service that shows we genuinely care about our customers. Your feedback has been shared with Ian and the team.

Thank you for your ongoing support and we look forward to helping you again in the future.

Warm regards,
Your xneelo team