DWJvR
De Wet Janse van Rensburg
1 reviews | Active since Jul 2011
15 Nov 2023, 09:24
I’ve been trying to move away from Xneelo for quite some time now
<div>I’ve been trying to move away from Xneelo for quite some time now. Tried calling in, but i true fashion, I was on hold for over 10 minutes. I spoke to *****- who updated the DNS for one domain but decided to NOT update another, and instead sent me an email to ask for permission. When following up this morning why my site was still down, ***** was assigned to waste my time. I did try calling again, but again gave up after 10minutes. Now there is some supposed issue - and of course it’s being blamed on someone else. This place is a joke.</div>
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Xneelo's replyOfficial
15 Nov 2023, 10:34Hi De Wet
We are sorry to hear that you have been experiencing issues with contacting us via telephone. We recognise that we have been experiencing slightly longer call waiting times and that it is not up to the standards you are used to at xneelo.
As a business, we aim to support our customers using our various platforms of communication and offering customers alternate and more efficient ways of contacting us. We have been dedicating more resources to our Live Chat facility and it allows you the benefit of speaking to a consultant in the moment and using the benefit of greater tools to create a more efficient experience when receiving assistance. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We have been in contact with the Registry to address the issue and avoid future occurrences.
Our aim is always to provide the best possible experience for our customers, and we hope to serve you better in the future.
Kind regards,
Xneelo
We are sorry to hear that you have been experiencing issues with contacting us via telephone. We recognise that we have been experiencing slightly longer call waiting times and that it is not up to the standards you are used to at xneelo.
As a business, we aim to support our customers using our various platforms of communication and offering customers alternate and more efficient ways of contacting us. We have been dedicating more resources to our Live Chat facility and it allows you the benefit of speaking to a consultant in the moment and using the benefit of greater tools to create a more efficient experience when receiving assistance. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We have been in contact with the Registry to address the issue and avoid future occurrences.
Our aim is always to provide the best possible experience for our customers, and we hope to serve you better in the future.
Kind regards,
Xneelo
Xneelo's reply15 Nov 2023, 10:34
Official
Hi De Wet
We are sorry to hear that you have been experiencing issues with contacting us via telephone. We recognise that we have been experiencing slightly longer call waiting times and that it is not up to the standards you are used to at xneelo.
As a business, we aim to support our customers using our various platforms of communication and offering customers alternate and more efficient ways of contacting us. We have been dedicating more resources to our Live Chat facility and it allows you the benefit of speaking to a consultant in the moment and using the benefit of greater tools to create a more efficient experience when receiving assistance. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We have been in contact with the Registry to address the issue and avoid future occurrences.
Our aim is always to provide the best possible experience for our customers, and we hope to serve you better in the future.
Kind regards,
Xneelo
We are sorry to hear that you have been experiencing issues with contacting us via telephone. We recognise that we have been experiencing slightly longer call waiting times and that it is not up to the standards you are used to at xneelo.
As a business, we aim to support our customers using our various platforms of communication and offering customers alternate and more efficient ways of contacting us. We have been dedicating more resources to our Live Chat facility and it allows you the benefit of speaking to a consultant in the moment and using the benefit of greater tools to create a more efficient experience when receiving assistance. We can assure you that our chat platform is a quicker means of reaching our team and your satisfaction will remain our top priority.
We have been in contact with the Registry to address the issue and avoid future occurrences.
Our aim is always to provide the best possible experience for our customers, and we hope to serve you better in the future.
Kind regards,
Xneelo