It’s pointless having to message for support at xneelo, as they simply copy and paste articles from their website

Item: Xneelo
Rating: 1
Author: adrian.sia adrian.sia

It’s pointless having to message for support at xneelo, as they simply copy and paste articles from their website. When a support ticket is created in konsole h, user is already going through the articles. Then the user is receiving the exact same canned responses 4 hours later from the support staff, it’s pathetic service!

Helpful (0)

Replies (2)

Xneelo's replyOfficial

13 Jul 2023, 07:41

Hi Adrian,

I am sorry to hear about your experience, a service manager will be in contact with you to discuss the matter further.

Kind regards,
Xneelo

Xneelo's reply13 Jul 2023, 07:41

Official

Hi Adrian,

I am sorry to hear about your experience, a service manager will be in contact with you to discuss the matter further.

Kind regards,
Xneelo

Xneelo's replyOfficial

14 Jul 2023, 13:11

Hi Adrian

Thank you for taking my call to further chat about your concerns.

I hope that I was able to provide some additional insights and I trust that you will continue to experience the good customer service you have come to know from us in the future

Kindest Regards
Your xneelo Team

Xneelo's reply14 Jul 2023, 13:11

Official