KJ
Kevin J
1 reviews | Active since Dec 2020
04 Feb 2025, 16:07
Improved technology - Exceptional service
The chat support has improved. they can now transfer your chat to different departments. Chatted to a few agents. (My fault)
I want to praise Michelle. She was exceptionally patient. Even though I was making idiotic mistakes, she kept her cool and kept asking for screen shots. the screenshots help her to see my mistake, and she helped me to correct the error. It must have taken 45 minutes or more. Most agents would have dropped the call after 15 minutes.
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Xneelo's replyOfficial
04 Feb 2025, 16:24Hi Kevin,
Thank you for sharing your wonderful feedback with us.
We're thrilled to learn that you're noticing the improvements in our chat support, and we're especially glad that Michelle was able to assist you so effectively. We strive to provide support that you can trust, and we hope that you will continue to receive the same level of support from us in the future.
Your feedback is deeply appreciated and it has been shared with Michelle and the rest of the team.
Warm Regards,
Your xneelo Team
Thank you for sharing your wonderful feedback with us.
We're thrilled to learn that you're noticing the improvements in our chat support, and we're especially glad that Michelle was able to assist you so effectively. We strive to provide support that you can trust, and we hope that you will continue to receive the same level of support from us in the future.
Your feedback is deeply appreciated and it has been shared with Michelle and the rest of the team.
Warm Regards,
Your xneelo Team
Best regards,
Xneelo's reply04 Feb 2025, 16:24
Official
Hi Kevin,
Thank you for sharing your wonderful feedback with us.
We're thrilled to learn that you're noticing the improvements in our chat support, and we're especially glad that Michelle was able to assist you so effectively. We strive to provide support that you can trust, and we hope that you will continue to receive the same level of support from us in the future.
Your feedback is deeply appreciated and it has been shared with Michelle and the rest of the team.
Warm Regards,
Your xneelo Team
Thank you for sharing your wonderful feedback with us.
We're thrilled to learn that you're noticing the improvements in our chat support, and we're especially glad that Michelle was able to assist you so effectively. We strive to provide support that you can trust, and we hope that you will continue to receive the same level of support from us in the future.
Your feedback is deeply appreciated and it has been shared with Michelle and the rest of the team.
Warm Regards,
Your xneelo Team
Best regards,