LH
Leon H
1 reviews | Active since Feb 2022
09 Dec 2022, 21:21
I would like to writ...
I would like to write a review about Xneelo Your debit order rejection penalty fee of R50 is absolute nonsense! If you do actually debit my account with R50, I will reverse the debit order and cancel my account! I never agreed to a R50 penalty!! Who gives you the right to charge this? It's probably in contravention of the reserve Bank regulations!
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Replies (3)0
Replies (3)
Xneelo's replyOfficial
09 Dec 2022, 21:40 Hi Leon
We are sorry to learn that you have had a bad experience regarding the debit order rejection penalty fee. Thank you for raising your concern.
A service manager will be in contact with you on Monday to discuss the matter further.
Kind regards,
xneelo
We are sorry to learn that you have had a bad experience regarding the debit order rejection penalty fee. Thank you for raising your concern.
A service manager will be in contact with you on Monday to discuss the matter further.
Kind regards,
xneelo
Xneelo's reply09 Dec 2022, 21:40
Official
Hi Leon
We are sorry to learn that you have had a bad experience regarding the debit order rejection penalty fee. Thank you for raising your concern.
A service manager will be in contact with you on Monday to discuss the matter further.
Kind regards,
xneelo
We are sorry to learn that you have had a bad experience regarding the debit order rejection penalty fee. Thank you for raising your concern.
A service manager will be in contact with you on Monday to discuss the matter further.
Kind regards,
xneelo
Xneelo's replyOfficial
12 Dec 2022, 08:25Hi Leon,
A service manager has attempted to make contact with you.
We would appreciate the opportunity to discuss the matter further. Please confirm a convenient time when we can contact you.
Kind regards,xneelo
A service manager has attempted to make contact with you.
We would appreciate the opportunity to discuss the matter further. Please confirm a convenient time when we can contact you.
Kind regards,xneelo
Xneelo's reply12 Dec 2022, 08:25
Official
Hi Leon,
A service manager has attempted to make contact with you.
We would appreciate the opportunity to discuss the matter further. Please confirm a convenient time when we can contact you.
Kind regards,xneelo
A service manager has attempted to make contact with you.
We would appreciate the opportunity to discuss the matter further. Please confirm a convenient time when we can contact you.
Kind regards,xneelo
Xneelo's replyOfficial
12 Dec 2022, 14:44Hi Leon,
Thank you for taking the time to discuss the matter further with our service manager.
When entering or amending your banking information within your control panel, it confirms the debit order rejection cost. Once agreed to, the changes are saved successfully, and debit order rejection fees are incurred should a debit order return as unsuccessful.
We are pleased to have been able to assist and resolve your query.
Kind regards,
xneelo
Thank you for taking the time to discuss the matter further with our service manager.
When entering or amending your banking information within your control panel, it confirms the debit order rejection cost. Once agreed to, the changes are saved successfully, and debit order rejection fees are incurred should a debit order return as unsuccessful.
We are pleased to have been able to assist and resolve your query.
Kind regards,
xneelo
Xneelo's reply12 Dec 2022, 14:44
Official
Hi Leon,
Thank you for taking the time to discuss the matter further with our service manager.
When entering or amending your banking information within your control panel, it confirms the debit order rejection cost. Once agreed to, the changes are saved successfully, and debit order rejection fees are incurred should a debit order return as unsuccessful.
We are pleased to have been able to assist and resolve your query.
Kind regards,
xneelo
Thank you for taking the time to discuss the matter further with our service manager.
When entering or amending your banking information within your control panel, it confirms the debit order rejection cost. Once agreed to, the changes are saved successfully, and debit order rejection fees are incurred should a debit order return as unsuccessful.
We are pleased to have been able to assist and resolve your query.
Kind regards,
xneelo