Horrible service

After relocating a self managed server, the server has network issues. This is a server that has been running without issues for over a year. After contacting support, I was essentially told that it's not Xneelo's fault, and I have to figure out what is causing this. This now costs us valuable time, and costs our client money as they are losing money if the server is down. I really fail to understand why this became our problem. Clearly this was caused by the relocation.