1 reviews | Active since Feb 2023
Horrible customer service of late
I honestly have no idea what is going on with this company. They used to be responsive and their customer service was helpful, but lately we have been unable to reach them at all.
We have spent 1 hour and 30 minutes on the phone using our own airtime trying to get a technician to help us , only to get no response. Today, we tried again and waited a further 15 minutes with nobody answering the call.
We also opened a support ticket through their chatbot yesterday but we still have not received any assistance.
This is particularly frustrating because we cannot access our business email address and emails sent from our personal email addresses are either not being received or are being flagged as spam/****.
For a business relying on email communication this is completely unacceptable. We need urgent assistance and the lack of customer support is making an already serious issue even worse.
Thank you for taking the time to share your experience.
We sincerely apologise for the frustration and disruption this has caused your business. You are right to expect prompt communication, especially when your business email is down, and our recent delays fall far short of the service you have become accustomed to.
A Service Manager will be in contact with you to support you further.
Kind regards,
Your xneelo team.
Thank you for taking the time to share your experience.
We sincerely apologise for the frustration and disruption this has caused your business. You are right to expect prompt communication, especially when your business email is down, and our recent delays fall far short of the service you have become accustomed to.
A Service Manager will be in contact with you to support you further.
Kind regards,
Your xneelo team.