AC
Aaron C
1 reviews | Active since Dec 2019
03 Dec 2019, 19:22
Hetzner Outage
Today, we experienced another network outage in the Hetzner JHB DC. The second one of this year! My business was really badly affected. Last year Hetzner was hacked twice and now this. I am really scared for next year. Time to look for alternatives....
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Replies (2)
Xneelo's replyOfficial
03 Dec 2019, 20:49Hi Aaron,
We sincerely apologise for the impact this incident has had on your business.
A Service Manager will be in contact with you to provide further insight into how the situation occurred and the preventative measures which are being explored.
Kind Regards,
Xneelo
We sincerely apologise for the impact this incident has had on your business.
A Service Manager will be in contact with you to provide further insight into how the situation occurred and the preventative measures which are being explored.
Kind Regards,
Xneelo
Best regards,
Xneelo's reply03 Dec 2019, 20:49
Official
Hi Aaron,
We sincerely apologise for the impact this incident has had on your business.
A Service Manager will be in contact with you to provide further insight into how the situation occurred and the preventative measures which are being explored.
Kind Regards,
Xneelo
We sincerely apologise for the impact this incident has had on your business.
A Service Manager will be in contact with you to provide further insight into how the situation occurred and the preventative measures which are being explored.
Kind Regards,
Xneelo
Best regards,
Xneelo's replyOfficial
09 Dec 2019, 09:44Hi Aaron,
We have attempted to reach you on multiple occasions via the contact information provided, without success.
We would like to encourage you to connect with us either via a response to our mail or you are welcome to call us.
To provide further information relating to the incident which you are referring to; At 12h15 on Tuesday 3 December our Samrand datacentre experienced a power disruption. Immediate action was taken and by 12h35 we were able to start restoring power to the affected areas in a staggered approach.
It would be of great value to us to engage in a discussion to better understand how we can support you during this time.
Kind Regards,
Xneelo
We have attempted to reach you on multiple occasions via the contact information provided, without success.
We would like to encourage you to connect with us either via a response to our mail or you are welcome to call us.
To provide further information relating to the incident which you are referring to; At 12h15 on Tuesday 3 December our Samrand datacentre experienced a power disruption. Immediate action was taken and by 12h35 we were able to start restoring power to the affected areas in a staggered approach.
It would be of great value to us to engage in a discussion to better understand how we can support you during this time.
Kind Regards,
Xneelo
Best regards,
Xneelo's reply09 Dec 2019, 09:44
Official
Hi Aaron,
We have attempted to reach you on multiple occasions via the contact information provided, without success.
We would like to encourage you to connect with us either via a response to our mail or you are welcome to call us.
To provide further information relating to the incident which you are referring to; At 12h15 on Tuesday 3 December our Samrand datacentre experienced a power disruption. Immediate action was taken and by 12h35 we were able to start restoring power to the affected areas in a staggered approach.
It would be of great value to us to engage in a discussion to better understand how we can support you during this time.
Kind Regards,
Xneelo
We have attempted to reach you on multiple occasions via the contact information provided, without success.
We would like to encourage you to connect with us either via a response to our mail or you are welcome to call us.
To provide further information relating to the incident which you are referring to; At 12h15 on Tuesday 3 December our Samrand datacentre experienced a power disruption. Immediate action was taken and by 12h35 we were able to start restoring power to the affected areas in a staggered approach.
It would be of great value to us to engage in a discussion to better understand how we can support you during this time.
Kind Regards,
Xneelo
Best regards,