1 reviews | Active since Jan 2017

09 Jan 2017, 10:10

Hetzner not working on the Telkom Mobile Lte Network.

<p>Anyone hosting with Hetzner, I suggest you consider moving to a new host. Telkom Mobile and Hetzner aren't playing nicely and they are having some serious firewall issues... pages just don't seem to load. Occasionally resetting your router works, this has been an issue for the last week or so.</p>

0
Replies (2)
Xneelo
Xneelo's reply09 Jan 2017, 11:14
Official

Hi Andrew,

As discussed with Lukas in our Support department, his investigation revealed that this is a localised Telkom issue affecting LTE users in Durban. As you are unable to access many other websites apart from Hetzner hosted services, that confirms a wider access provider issue.

Regardless, we will report the issue via our upstream network providers so that they too can make Telkom aware an possibly help to expedite resolution.

Best wishes,

Hetzner

's update18 Jan 2017, 12:12
Reviewer Update

Hi there,

It seems the issue was from Telkom and affected other websites not just Hetzner.

Regards